The following troubleshooting steps are specifically designed for Wealthsimple Tax software used for the 2020, 2021, 2022, and 2023 tax years. If you're experiencing issues saving your tax return for these particular tax years, try the following solutions:

1. Clear your browser cache/cookies:

   1. Google Chrome: Settings > Privacy and Security > Clear browsing data

   2. Safari: Preferences > Privacy > Manage Website Data > Remove All

   3. Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data

2. Use incognito/private browsing mode

   1. Google Chrome: Click ⋮ > New Incognito Window

   2. Safari: File > New Private Window

   3. Firefox: Click ☰ > New Private Window

3. If you're having issues with one browser while using the 2020-2023 tax software, try another supported browser like Chrome, Firefox, or Safari.

4. Ensure you have a stable internet connection when using the 2020-2023 Wealthsimple Tax software.

5. Disable browser extensions

   1. Google Chrome: Click ⋮ > More tools > Extensions

   2. Safari: Preferences > Extensions

   3. Firefox: Click ☰ > Add-ons and themes

6. Make sure you're using the latest version of your browser when accessing the 2020-2023 tax software.

Additional steps you should take as well:

• ensure your computer clock is set to the proper time: if it's set in the future, this interferes with Wealthsimple's authentication mechanisms
• turning off your VPN, if applicable
• try a different machine (i.e. another computer, tablet, a friend or family member’s device)
• try a different internet network (i.e. a friend or family member's internet network)
• reboot your router (unplug it from power, wait at least 30 seconds, plug it back in, and wait for the internet to come back)
• reboot your device

If none of these things works, then we recommend starting your return again. To start over your return, follow the steps below:

1. Head to https://my.wealthsimple.com/ and sign in to your Wealthsimple account
2. Select Tax from the top menu
3. Select your tax return
4. At the top-right of your screen, click Account and then My tax returns
5. Next to the return that is not saving, click Start over

Once you've cleared your tax return, you can start over.

If you've tried all these steps and are still experiencing issues with saving your tax return for the 2020-2023 tax years, please contact our support team for further assistance.