Each verification code is only valid for 1 minute, so this can result in a few reasons why your inputted verification code may not be accepted.

i) You're waiting longer than 1 minute to input the verification code, so by the time you input the code it's no longer valid.

Solution: Request a new verification code be sent (or use the new code provided by your app) and make sure you beat the timer!

ii) If you use the app - We rely on an accurate phone clock time in order to generate the right code for a given timeframe. Since each code is valid for only 1 minute, if your phone's clock is too far in the future or too far in the past, then your window of opportunity to type in the code correctly is reduced.

Solution: Verify that your phone's date & time is configured to be updated automatically by your carrier:

1. Open Settings
2. Tap System
3. Tap Date & Time
4. Make sure Automatic date & time and Automated time zone are selected

iii) If you use SMS - Your cell phone provider could be delayed in physically sending you your text message with a verification code, which could in turn be eating into your 1 minute opportunity to correctly input your code.

Solution: If this issue persists, we recommend switching to the app-based Two-Step Verification process (sadly we can't expedite text messages being sent).

If you're still experiencing issues after you try these solutions, please contact our Client Success team here so we can help further.