Sync or update your Cash Card PIN

Sync your PIN

After setting up your Cash Card PIN for your physical card, you will also need to make sure that you sync it. To sync your PIN, follow these steps —

Insert your card into a payment terminal (either to pay at checkout, or at an ATM)
Use your PIN
Your PIN should now be synced

Tip: On some card terminals, you will need to enter the PIN three times before it syncs. You’ll receive an error message (i.e. “wrong PIN”) and be prompted to enter your PIN again. Keep entering the PIN you set up 3 times. On the third try, you’ll see a message that says “last attempt.” Once you’ve entered your PIN three times, it will be synced and you won’t run into this issue again.

Update your PIN

If you wish to update your PIN, you can follow the steps below —

Call our automated Cash support line at +1 877-868-0854
Select option 3 from the list of options provided and follow the instructions to update your PIN
Make an in-person purchase within 48 hours. This will ensure your new PIN is synced with your card.

Tip: When asked to provide your Cash Card number, make sure you give the number on your physical card and not your digital card.

Sync your PIN

Update your PIN

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