If there has been an unauthorized transaction from your Cash account, please reach out to our support team within 7 business days of the transaction. Our team will then take the next steps in getting this resolved for you.
Before we are able to proceed with this claim, please ensure that it has been 15 days from the transaction date and have resolved this dispute with the merchant.
After waiting 15 days and resolving the dispute with the merchant, please contact our support team directly. You will then be sent a Statement of Disputed Transaction form to fill out. This form is used to investigate your transaction(s) further.
Along with this form, you will also be asked the following:
- Did you recently authorize a subscription/free trial?
- Have you ever had any previous activity with the merchant?
- Do you have the physical card in your possession?
- If No; When was the last time you had your card in your possession?
Once we get all of this information from you, we will be able to move forward with your dispute.