If you've received an email from the CRA, here's how to determine if it's legitimate and what to do next:
Identifying a legitimate CRA email:
- It contains no links
- It's sent from do_not_reply-ne_pas_repondre@cra-arc.gc.ca
- It informs you about new online mail in your CRA My Account
- It doesn't ask for personal or financial information
If the email matches these criteria, it's likely legitimate. The CRA now sends most correspondence, including Notices of Assessment, electronically through CRA My Account. This email is notifying you of new online mail in your account.
What to do next:
- Log in to your CRA My Account
- Select "View mail" to access your new online correspondence
- Review the information and take any necessary actions
If you can't access your CRA My Account:
- Visit the CRA website for registration or login help
- Contact CRA's Individual tax enquiries line at 1-800-959-8281 for assistance
Updating your email address for CRA online mail:
- Log in to your CRA My Account
- From the Overview page, select "Manage online mail"
- Choose "Email address"
- Enter and confirm your new email address
- Select "Save"
Important notes:
- You can't cancel online mail as it's now the default method for CRA correspondence
- If you change your email address in CRA My Account, it won't automatically update in other Government of Canada online services
- To stop receiving email notifications about new CRA online mail, you can remove your email address from your account
Remember:
- Keep your email address up to date to ensure you receive important notifications from the CRA
- The CRA will never request personal or financial information via email
- If you're unsure about an email's legitimacy, don't click any links or provide any information
- Always access your CRA My Account directly through the official CRA website
If you suspect fraudulent activity or have concerns about an email claiming to be from the CRA, contact the CRA directly through their official channels.
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