Wealthsimple is on a mission to provide the best service to our clients; we believe that you are important, and we want to make sure we are where you need us when you need to contact us.

Transparency is key to holding us accountable, so our Client Success team will be reporting our average wait time metrics monthly.

 

2022
Month	Phone	Chat	Web/E-Mail (Ticket)
November	30 sec	6 sec	29hrs
October	18 sec	6 sec	14 hrs
September	18 sec	6 sec	19 hrs
August	24 sec	6 sec	26 hrs
July	18 sec	6 sec	18 hrs
June	18 sec	12 sec	19 hrs
May	18 sec	12 sec	14 hrs
April	24 sec	18 sec	16 hrs
March	30 sec	36 sec	17 hrs
February	54 sec	54 sec	13 hrs