Dispute an unauthorized transaction from your Wealthsimple Cash card

An unauthorized transaction is a transaction made with your Wealthsimple Cash card that you did not give permission to be made.

Tip: To dispute a transaction that you did approve (an authorized transaction), check out this article instead.

If there has been an unauthorized transaction on your Wealthsimple Cash card, please reach out to our support team immediately. Our team will take the next steps in getting this resolved for you.

You should also immediately lock your Wealthsimple Cash card by following these steps:

Log in to your Wealthsimple mobile app
Tap the Home tab at the bottom of your screen
Select your Cash account
Tap the card icon at the top-right of the screen
Toggle on Lock card
Toggle the switches on to lock your physical and virtual cards

Note: If you do not notify Wealthsimple, all transactions posted to your Wealthsimple Cash card prior to contacting us will be considered authorized transactions approved by you.

Frequently asked questions

Does disputing a charge impact my credit score?

No, disputing a charge does not impact your credit score.

Do I still have to pay my bill while the investigation is ongoing?

Yes, as this is a prepaid VISA card, the amount would have already been deducted from your account when you made the transaction.

How can I check the status of my unauthorized transaction dispute?

Investigations typically take 7-14 business days to come to a conclusion, so it is normal to not have an immediate response. Feel free to reach out to our support team for an update.

How can I cancel a dispute?

If you need to cancel a dispute that you’ve already submitted, reach out to our support team.

Frequently asked questions

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