An unauthorized transaction is a transaction made with your Wealthsimple Cash card that you did not give permission to be made.
If there has been an unauthorized transaction on your Wealthsimple Cash card, please reach out to our support team immediately. Our team will take the next steps in getting this resolved for you.
You should also immediately lock your Wealthsimple Cash card by following these steps:
- Log in to your Wealthsimple mobile app
- Tap the Cash tab at the bottom of your screen
- Tap your Cash account balance
- Select Lock card
- Toggle the switches on to lock your physical and virtual cards
Frequently asked questions
Does disputing a charge impact my credit score?
No, disputing a charge does not impact your credit score.
Do I still have to pay my bill while the investigation is ongoing?
Yes, as this is a prepaid VISA card, the amount would have already been deducted from your account when you made the transaction.
How can I check the status of my unauthorized transaction dispute?
Investigations typically take 7-14 business days to come to a conclusion, so it is normal to not have an immediate response. Feel free to reach out to our support team for an update.
How can I cancel a dispute?
If you need to cancel a dispute that you’ve already submitted, reach out to our support team.