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  1. Help Centre
  2. Your Profile
  3. Troubleshooting
  4. Troubleshooting

Troubleshooting

  • My two-step verification (2FA) code is invalid, I can’t login
  • Avoiding misleading or manipulative trading practices
  • System requirements to use Wealthsimple
  • Troubleshoot a SIN error
  • Troubleshoot a rejected withdrawal
  • Troubleshoot linking your bank account
  • Troubleshoot your Wealthsimple Cash card
  • Why did my order fill at a different price than expected?
  • Troubleshoot a negative cash balance in your Cash account
  • Troubleshoot a cancelled order
  • Troubleshoot a negative cash balance in your Wealthsimple Crypto account
  • Why is my order pending?
  • Upload documents to manually verify your identity
  • Why are my 'Available to trade' and 'Available to withdraw' amounts different?
  • Dispute an authorized transaction from your Wealthsimple Cash card
  • Dispute an unauthorized transaction from your Wealthsimple Cash card
  • Troubleshoot a negative cash balance in your trading account
  • Troubleshoot a rejected deposit
  • Trading account status page

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