How and when do I receive my Priority Pass membership?
Once your Wealthsimple accounts surpass the cumulative $100,000 net deposit mark, you should receive an email within 7 days from Wealthsimple with an invitation code and link to a registration page. Click the link and follow the prompts to register for your Priority Pass.
Once you're registered, you'll get access to VIP airline lounges around the world. Priority Pass will also send you a physical access card by mail in 3-5 weeks, but you don't have to wait for it to arrive to start using the lounge if you download your digital pass. Search for “Priority Pass” in the Google Play Store or iOS App Store and log in to access your digital pass. Enjoy!
Does my Priority Pass expire?
Your Priority Pass is valid for 12 months from the date you register for it. The Priority Pass program is renewed on a year-to-year basis.
Clients who received a Priority Pass in 2017 and who have maintained their Wealthsimple Black status will have the validity of their pass extended for an additional 12 months from the date it expires automatically. Clients may not delay the automatic renewal of the pass.
The decision to continue with the Priority Pass program into 2019 will be made closer to the end of the 2018 calendar year.
How does my Priority Pass work? Do I have to pay?
Your Priority Pass grants you entry into 1,000 lounges around the world - and it's totally free! All you have to do is show your pass when you arrive.
Are there any restrictions to where and how often I can use the pass?
Your access is unlimited! Using your Priority Pass card, you'll have access to 1,000+ airport lounges in more than 500 cities globally for both you and a guest. Visit PriorityPass.com for details on member benefits and where to find a lounge for your next trip.
If I'm travelling with someone, can they come with me to the airport lounge?
As of January 31st, 2019, new Wealthsimple Black clients will only have free lounge access for themselves. Guests will only be able to access lounges for a fee (the fee is typically $27). Wealthsimple Generation members and clients who qualified for Wealthsimple Black status prior to January 31st, 2019 will be able to bring a guest to lounges for free.
Can my Priority Pass access be transferred or shared?
The Priority Pass card is only for Wealthsimple Black and Generation members. The pass cannot be transferred or shared with another person.
How do I find a Priority Pass lounge?
You can find a lounge for your next trip by entering the city, airport name or airport code on the Priority Pass website. And when you receive your Priority Pass card in the mail, it will come with instructions on how to download a handy app to help you find participating lounges wherever you are. Enjoy!
I'm travelling soon and would like a Priority Pass!
We must receive over $100,000 in net deposits before we can issue you a Priority Pass invitation and are unable to make exceptions. Sticking to the rules will help us continue to offer awesome perks like Priority Pass to our Wealthsimple Black clients.
Transfers of Existing Accounts
The above holds true for institutional transfers that will put you across the $100,000 in net deposits as well - while an institutional transfer may be requested we must receive the funds from the transfer before we can provide you with a Priority Pass! Please keep in mind that on average institutional transfers can take 4 weeks to complete being processed. If you have travel plans you wish to have a Priority Pass for we highly recommend you plan ahead.
Deposits / Electronic Funds Transfers
If you are depositing enough funds to cross the $100,000 in net deposits via a bank account that is currently linked with your Wealthsimple profile please note that it can take approximately 2 business days to receive these funds. If the bank account you'd like to deposit funds from is not yet linked it can take an additional 2 business days to receive the deposit while we verify your banking information.
If you are beginning an entirely new Wealthsimple profile and submitting a deposit as described above the entire process from beginning a Wealthsimple profile to successfully receiving a deposit can take approximately 7 business days.
Can I delay the activation date on my Priority Pass?
You can! When we issue you an invitation code for a Priority Pass you can choose to register your code at any time before the end of the calendar year! The 12 months of validity for the Priority Pass begins on the date you use your invitation code to register for a pass!
It's been over a week since my net deposits crossed the $100,000 threshold and I still haven't received my Priority Pass! What do I do?
First, check to ensure you have $100,000 in net deposits with us and not just $100,000 in account value! If you wish to know how to calculate you're overall net deposits / check you're a Wealthsimple Black client check out our FAQ here.
If you are a Wealthsimple Black client and do not believe you've received your Priority Pass code please reach out to firstname.lastname@example.org for assistance!
My Priority Pass doesn't seem to be working and/or I'm having troubles singing into my Priority Pass account- who should I contact?
Unfortunately, Wealthsimple isn't able to provide assistance with your Priority Pass aside from providing you with your invitation code! If you run into any difficulties with accessing or using your Priority Pass please reach out to Priority Pass directly! Their contact information is provided below.
Phone: +1 800 352 2834