Update a pending institutional transfer
If your transfer state says Action required, you need to follow the instructions in your transfer details to update your transfer and get it back on track.
To view the action required for your transfer:
- Sign in to the Wealthsimple app on your mobile device
- Tap the Activity (clock) tab at the bottom of the screen
- Tap the Filter icon and select Transfers to filter for all transfers
- Choose the transfer you wish to view details for
- Follow the instructions to update your transfer
- Log in to your Wealthsimple account
- Select Activity from the top menu bar
- Under Filters, select the Type menu
- Select Transfers
- You will see the message Action required to resume transfer on the account you initiated an institutional transfer to
- Select View details to view your transfer information
- Follow the instructions to update your transfer
Note: Most transfers take 2-4 weeks to complete, although in some cases it can take up to 8 weeks if the transfer is more complex. If your transfer status shows 'Action Required,' please follow the instructions provided in your transfer details to update and resolve the issue:
- If no specific instructions are listed, check your email for further guidance.
- If you have not received an email, our support team is reviewing your transfer and will provide the next steps.
Cancel a pending institutional transfer
When you make a transfer request, we'll send it over to your banking institution as quickly as we can. For this reason, the fastest way to cancel a pending transfer is to contact your banking institution directly and tell them you do not want to proceed with the transfer.
After you've contacted them, please reach out to our Client Support team to confirm the cancellation.
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