How to activate your credit card

To start the activation process, you can use the QR code in the envelope or activate the card in your Wealthsimple app. You can't activate your credit card on the web experience.

This applies to the following Wealthsimple cards:

• Visa Infinite* credit card
• Visa Infinite+* credit card
• Visa Infinite Privilege* credit card
• Prepaid business Visa card

Follow these activation steps using the QR code:

1. Scan the QR code included in the envelope
2. Tap Activate
3. Your card is activated

Follow these activation steps using the app:

1. Log in to the Wealthsimple app
2. Tap your credit card or Business chequing account
3. Tap the blue tab that says Your physical card is on the way
4. Tap Activate my card
5. You'll see a prompt asking “Ready to activate your card?”
6. Tap Activate to continue
7. A confirmation screen will state, "All set! You activated your card."
8. Tap Next to continue
9. Tap Got it
10. Your credit card is activated

Your virtual card details will match the CVV and expiry date of the physical card after activation. You'll need to update these details if you have them stored as a payment method somewhere.

Troubleshoot activating your card

Review the errors below and how to resolve them:

1. Network connection error
   • If you see this error, tap Try again.
   • Check your network connection if the issue persists.
2. Card not found
   • You don't have a credit card on your account.
   • Please follow the steps if you received an invitation to apply for a credit card.
3. Failed activation
   • If you see This is taking a while, this means we encountered a problem activating your card.
   • We'll notify you when we resolve the problem, and you can activate your card.

Related articles

• Apply for a Wealthsimple credit card

* Trademark of Visa Int., used under license.