We're sorry to see you leave Wealthsimple but we understand that sometimes plans change and you may need to move your account elsewhere. Wealthsimple does not charge any fees to transfer your account to another institution.
Requesting a transfer out
All transfers out must be initiated by the receiving institution (the institution to which you are moving your account to). They will have their own transfer form for you to complete and sign, and they will initiate the transfer out with our back office, Wealthsimple Investments Inc..
You'll need to give the receiving institution your Wealthsimple account number, as well as the following details:
- Relinquishing Institution: Wealthsimple Investments Inc.
- Address: 201-80 Spadina Avenue, Toronto, ON, M5V 2J4
- Phone: 647-535-3404 Fax: 647-245-1002
- Email: email@example.com
- FINS# T003 CUID# CSIT DLR# 7829 REP# HX1
When you request a transfer out, we'll halt any trading activity in your account to prevent any issues that may cause a rejection of your transfer. It typically takes 10 business days for a transfer out to complete.
Different transfer types
When transferring accounts, institutions can send transfer requests through different delivery channels. If your institution is ATON eligible, the request must be submitted via ATON. Otherwise, we accept transfer requests via email, fax or mail.
It will take approximately 2-4 weeks to transfer your funds, but if there are any delays with the transfer, we will contact your institution directly. They may need to coordinate with you to resolve any issues before the transfer out can be completed.
It is also important to note that once your transfer out has been initiated, you will no longer be able to withdraw funds from that account.
While we do not charge any fees to transfer out your account, the receiving institution or intermediaries may and we are unable to cover or reimburse these fees.
If you have any questions about transferring your account, please let us know by reaching out and submitting a request here.
Understanding the book value of your holdings
If you hold USD securities in a CAD account, we do not provide the book value of US stocks in USD because the book costs are tracked in CAD. You can use the USD to CAD conversion rates at the date of your BUY and SELL transaction dates to calculate the USD value of your shares.
If you hold USD securities in a USD account, we can provide your book values in USD.