Once you’ve opened a Cash account, you can pay your bills directly from your Wealthsimple Cash account. Types of bills you can pay with Wealthsimple include:

• Credit card bills
• Phone bills
• Utility bills
• Tuition
• Student loan repayments (such as OSAP)

Add a payee

The first step to paying a bill is to add a payee to your account. Once you add your payee, you can select them anytime you need to pay a bill.

To add a payee, follow these steps:

1. Log in to the Wealthsimple mobile app
2. Tap the Card icon at the bottom of your screen
3. Select Pay a bill
4. Tap Add payee
5. Search for your payee and tap the associated name
6. Enter a Nickname for your payee (optional) and your Account number 
7. Tap Add payee to confirm

Pay a bill

When you pay your bills with Wealthsimple, your payment will be processed within one business day. Keep in mind that it may take up to 3-4 business days for your payee to post the payment as processed on their end, depending on their processing time.

1. Log in to the Wealthsimple mobile app
2. Tap the Card icon at the bottom of your screen
3. Select Pay a bill
4. Select your desired payee
5. Enter an amount and tap Next
6. Review your information and tap Confirm to pay your bill

View the status of your bill payment

Your bill payment will be in one of the following statuses:

• Sent: We’ve sent the payment to the payee you set up. You can check the status of your sent payment by logging into your account through your payee’s portal.
• Rejected: The payee rejected the payment. This is usually due to an error in the account number or amount sent. You can reference our troubleshooting article on ways to resolve this issue.

To view the status of your bill payment through Wealthsimple, follow these steps:

1. Log in to the Wealthsimple mobile app
2. Tap the Card icon at the bottom of your screen
3. Under Activity, select the bill payment
4. Here, you will see your bill payment information, along with its current status

Once funds leave your Wealthsimple account and get marked as Sent, we will no longer have information on the status of your bill payment, unless it gets rejected. To make sure your bill payment successfully went through, we recommend logging in to your account on your payee’s side and checking the status there. 

Manage or remove a payee

You can update your payee’s nickname, view your payees, or delete a payee by following these steps:

1. Log in to your Wealthsimple mobile app
2. Tap the Card icon at the bottom of your screen
3. Select Pay a bill
4. Tap the payee that you want to view or remove
5. Select Edit payee to edit your payee information OR
6. Select Delete payee to delete your payee

Why can’t I find my bill payee?

There are a few reasons why you may not be able to find your bill payee. Keep reading below to learn more.

1. Possible user error
If you're having trouble finding a bill payee, make sure to double-check that you've spelled the payee's name correctly. Our system will not be able to identify a payee if it is spelled incorrectly. 

2. Payees that don’t accept payment through the bill pay feature
Some payees don’t allow payments to be made via a bill pay feature. Check with your payee to find out which payment options are available to you.

For example, most subscriptions (Spotify, Netflix, Amazon Prime) require payment with a debit or credit card. For these cases, you can use the Wealthsimple Cash card to pay and earn 1% cash back.

3. Unsupported by Wealthsimple
At this time, Wealthsimple does not support payments to the following payees through bill pay:

• American Express (AMEX)
• Canada Revenue Agency (CRA)
• Revenu Québec

Instead, you can set up a pre-authorized debit to make a payment to the CRA and American Express, or withdraw funds to a linked bank account to pay Revenu Québec.