Overview

After you send a bill payment, your bill payment will be in one of the following statuses:

• In progress: We've received your payment. We will send the payment within 1 business day.
• Sent: The payment has been sent to your payee. They may take up to 5 business days to apply the payment to your account. You can check the status of your sent payment by logging into your account through your payee’s portal.
• Rejected: Your payment was rejected by your payee and credited back to your Cash account. You can reference our troubleshooting article on ways to resolve this issue.

View the status of your bill payment

To view the status of your bill payment through Wealthsimple, follow these steps:

1. Log in to the Wealthsimple mobile app
2. From the Home tab, select your Cash account.
3. Under Activity, tap any transaction labelled Bill pay
4. You will see your bill payment information, along with its current status

Once funds leave your Wealthsimple account and are marked as Sent, we will no longer have information on the status of your bill payment, unless it gets rejected. To make sure your bill payment successfully went through, we recommend logging in to your account on your payee’s side and checking the status there. 

View your most recent bill payment

To view your most recent bill payment, follow the steps below:

1. Log in to the Wealthsimple mobile app
2. From the Home tab, select your Cash account
3. Tap Pay a bill
4. Here, you will see the date of your last payment for any of your bill payments