Cryptocurrency can be a target for scams due to the irreversible nature of transactions, the newness of the industry, and the general unfamiliarity many people have with it. Scammers often prey on individuals who are more susceptible to fraud, particularly those with limited experience with digital assets, making certain segments of the population more vulnerable to these schemes.
In this guide, you'll find common fraud tactics used against crypto investors and key tips to protect yourself. Some scams aim to gain unauthorized access to your account to withdraw funds, while others seek to trick you into voluntarily transferring your assets or revealing personal details, which could be exploited or used to create fraudulent accounts.
Remember, Wealthsimple Crypto is a self-directed platform and does not promise returns for any investment. We also do not collaborate with other crypto trading or investment platforms. If you are asked to transfer funds to or from Wealthsimple Crypto for job or investment opportunities, it is likely a scam. Always verify the legitimacy of any request involving your personal or financial information and never give remote access to your account under any circumstances.
How to protect yourself from crypto scams
Cryptocurrency transactions are irreversible. Once you send crypto to an external wallet, there’s no way to reverse or cancel the payment. By initiating a transfer, you confirm that the crypto assets belong to you. If you happen to be making a transfer to an external wallet that is not your own, always make sure the third-party services and merchants you’re dealing with are legitimate and trustworthy before sending any cryptocurrency.
Below you can find tips and tricks for ensuring that you do not fall for a scam targeting your Wealthsimple account.
- If something seems too good to be true, it likely is. If an investment, product, or service promises unrealistic benefits or guarantees, it may be a red flag. Be cautious and do your due diligence before committing to anything.
- Be cautious if someone creates a sense of urgency around sharing your personal details or sending funds. Scammers often use high-pressure tactics to get you to act quickly. Take your time to assess whether their requests are genuine or if they’re trying to deceive you into losing your crypto.
- Never give away personal and/or login information. Personal information can include but isn't limited to: passwords, 2FA codes, recovery codes, crypto keys, SIN, credit card numbers.
- Be cautious of unsolicited messages and links. When you receive a text from an unfamiliar number, an unexpected email, or a social media message that asks you to click on a link or provide personal information, take a moment to investigate further.
- Be cautious when interacting with strangers online. Some scammers use fake job opportunities, dating apps, and marketplace listings to trick people into sharing their personal and financial information. If you see a Wealthsimple ad, find the promotion on our website rather than clicking on any links.
- Never use video screen sharing tools such as AnyDesk, Zoom, or TeamViewer when using Wealthsimple. Wealthsimple employees will never ask you to share your screen or install additional software.
Resources for scam prevention
Use the resources below to stay informed on potential scams.
Verify investment schemes are properly registered
- Canadian Securities Administrators Registration Search
- U.S. SEC Investment Adviser Search
- UK FCA Registration
Look for investor alerts about potential scams and warnings
- Ontario Securities Commission Investor Warnings and Alerts
- Canadian Investment Regulatory Organization: Investor Alert
If you are ever in doubt about the authenticity of an interaction, please contact our risk prevention support team. You can reach this team over the phone at 1-855-255-9038 or by email through this form.
What to do if you think you have been scammed
If you believe you have fallen victim to a scam, please follow the steps below:
- Contact Wealthsimple support immediately. You can get in touch with our support team.
- If possible, reset your password. This can help if the scammer has access to your Wealthsimple profile.
- Report the scam to the Canadian Anti-Fraud Center (CAFC) and/or local police. This can help law enforcement investigate scams and prevent others from becoming victims of scams.
- Do not respond to or reach out to anybody offering to help you recover lost funds. See below for Recovery Scams, which aim to exploit scam victims even further.
Most common types of crypto scams
Investment scam
What it is: These scams advertise guaranteed high or fast returns with no risks by initiating transfers to a third-party platform. They will tell you that crypto is the only accepted currency on such platforms or that they will “invest” your crypto and you will earn returns. When it’s time to withdraw funds, individuals might realize getting their money back is impossible. These can operate like Ponzi schemes or unregulated investment managers.
What it looks like: You receive an unexpected message about an exciting cryptocurrency investment opportunity. The person behind it seems knowledgeable and enthusiastic, promising high returns in a short amount of time. They direct you to what looks like a professional, legitimate website, where you can easily make your investment. Feeling reassured by the testimonials on the site and the pressure to act quickly before the opportunity closes, you decide to invest. You transfer your money in cryptocurrency, eager to see the returns. But after the transaction, you notice the updates stop coming, and your messages go unanswered. Over time, you realize the website has disappeared, and with it, your investment.
Learn more on the Canadian Anti-Fraud Centre website.
What you should do: Practice due diligence by researching the company. Is the organization regulated? Does it have a track record or reviews? Check if the company is registered using FINTRAC or the Canadian Securities Administrators, and search for investor alerts to see if the company has been previously reported as harmful.
Consider the following:
- Never send crypto assets unless you've done your due diligence.
- Look for grammatical errors in the website URL or elsewhere on the page.
- Stay clear of offers that sound too good to be true.
Job scam
What it is: Scammers contact you with a remote job offer that requires you to send or receive money or crypto assets to receive your pay cheque or purchase supplies to start working. The “job” could entail completing tasks, making online reviews, or sending parcels to people you have never met.
What it looks like: You come across a job posting on LinkedIn from a well-known Canadian company offering a freelance position to "boost" products using their software. After installing the software and completing tasks, you receive a small payment, which reassures you the job is real. As you continue, you're asked to deposit funds into a crypto account to keep working and increase earnings. You see your balance grow, but when you try to withdraw, the system blocks you. Eventually, it becomes clear you can’t access your money, and the company stops responding.
Learn more on the Canadian Anti-Fraud Centre website.
What you should do: Be wary of any job offers that promise unrealistic pay for little to no effort. Legitimate companies will not hire over WhatsApp, Discord, Facebook Messenger or other online messaging services, and will never require you to pay money to start working or to receive your pay cheque.
Romance scam
What it is: A person you meet over a dating or networking app asks you to open a Wealthsimple account. They may ask you to deposit your own money and/or send money directly to your account. They will then withdraw the funds or ask you to withdraw the funds using a specific method. The scammers may tell you this is for an investment opportunity or claim to be in financial trouble. They may also ask for your SIN number and banking details in an attempt to open a Wealthsimple account without your consent.
What does it look like: You receive a direct message on Bumble or Instagram from someone who presents as a successful entrepreneur with a glamorous lifestyle. They encourage you to quickly move the conversation to WhatsApp to create a more intimate setting. As you build a virtual relationship, they convince you to invest in cryptocurrency by showing you elaborate investment plans. They recommend using a platform like Wealthsimple to facilitate your investments and manage your crypto assets. They create a sense of urgency, claiming that you must act fast to benefit from the opportunity. They offer excuses to avoid meeting in person, saying they are working overseas or dealing with pressing issues. After you invest, they provide fabricated updates and eventually ask for additional funds to cover “unexpected costs” and secure the promised returns. Their communication soon becomes sporadic, and they eventually disappear, leaving you with financial losses and no way to recover your money.
Learn more on the Canadian Anti-Fraud Centre website.
What you should do: If somebody you meet over a dating or networking app mentions an investment opportunity or asks you for financial help, block them immediately and report their account. If you have already opened a Wealthsimple account, please reach-out to a representative directly over the phone.
Impersonation scam
What it is: Scammers set up fake customer support phone lines that look like they belong to well-known companies, including Wealthsimple, or even regulatory agencies. They might promote these fake numbers online to trick people who are seeking help, or they might call people directly pretending to be legitimate support.
What does it look like: You receive a phone call from someone claiming to be from Wealthsimple, saying there have been unauthorized transactions on your account. The caller sounds convincing, explaining that your account may be compromised and that they’re conducting an internal investigation. To help resolve the issue, they ask for your account details or remote access to your account and suggest sending money as “bait” to help catch a fraudulent employee. Later, you receive an official-looking email, supposedly from a government agency, featuring the CAFC’s logo. The email explains that they are investigating the matter and need your cooperation to "catch" the suspect. They provide a phone number and email for further communication, urging you to act immediately. Trusting the official tone, you provide the information and send the money, not realizing that both the call and the email were part of a sophisticated scam designed to steal your funds.
Learn more on the Canadian Anti-Fraud Centre website.
What you should do: Ensure you are the only person with access to your Wealthsimple account. Never use video screensharing tools such as AnyDesk, Zoom, or TeamViewer when using Wealthsimple. If you suspect a company is impersonating Wealthsimple, please reach out to our support team.
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