In this article:
Overview
If your Wealthsimple Visa card is lost, stolen, or damaged, you can request a free replacement. If your card is lost or stolen, lock it first. You can continue to use your Wealthsimple profile while you wait for your replacement card.
This applies to the following Wealthsimple cards:
- Visa Infinite* credit card
- Visa Infinite+* credit card
- Visa Infinite Privilege* credit card
- Wealthsimple Visa Business* prepaid card
- Wealthsimple Visa Platinum* prepaid card
- Kids and Teens Visa* prepaid card
If we replaced your card on your behalf
If we replaced your card because your card details may have been exposed online, you don't need to request a replacement. This happens when your card details were exposed outside of Wealthsimple, for example through a data breach at a store or website where you used your card. We proactively monitor for Wealthsimple card details that show up online, so we can replace affected cards early. We deactivated your old card and issued a new one. Your new virtual card is active in the Wealthsimple app now, and your physical card will be delivered via Express Shipping.
To use your new card for tap-to-pay, add it to your digital wallet. Update any recurring payments or subscriptions with your new card details.
To track your physical card:
- In the Wealthsimple app, tap the account the card was ordered under
- Select the blue banner that says Your physical card is on the way
- Check the shipment status shown there
Request a replacement card
What happens to your old card depends on why you're replacing it:
- Lost or stolen: We cancel your old card right away and send you a new card with a new card number.
- Damaged: Your old card keeps working until your new card arrives, and your card number stays the same.
Your virtual card is available right away in the Wealthsimple app. Your physical card can take up to 15 business days to arrive.
Replace a credit card
If you're the primary cardholder, you can replace your credit card yourself in the Wealthsimple app:
- Log in to the Wealthsimple app
- Tap your credit card account
- Tap the Settings (gear) icon
- Tap Replace card
- Choose the reason for your replacement: lost, stolen, or damaged
- Confirm your mailing address, or change it. If you change your address here, it's only used for this card. To update the address on your profile, go to Settings.
- Tap Submit
After you submit, you'll see a confirmation screen that explains what happens next.
Your new card's material is based on the card you qualify for today. If you're eligible for a metal card, you can choose metal or plastic.
Note: Replacing a credit card isn't available on the web. If you can't replace your card using the app, you can request a replacement from our support team:
- Call our support team.
- Request a replacement credit card.
- Provide any additional information required, such as the reason for the replacement.
Replace a prepaid Visa Platinum card
To request a replacement Wealthsimple Visa Platinum prepaid card:
- Log in to the Wealthsimple app
- Tap your chequing account
- Tap the Settings (gear) icon
- Tap Replace card
- Choose the reason for your replacement: lost, stolen, or damaged
- Confirm your mailing address
Replace a prepaid business Visa card
To request a replacement prepaid business Visa card, please contact our support team.
After your new card arrives
Follow these steps when you get your new card:
- Activate your new card in the Wealthsimple app.
- Remove your old card from Apple Wallet or Google Wallet, then add your new card.
- Update any recurring payments or saved payment details with your new card details, including the new expiry date and security code (CVV).
Lock your card
If you misplace your card, you can lock it to prevent unauthorized transactions. For instructions on how to lock or unlock your card, visit Lock or unlock your Wealthsimple Visa card.
Frequently asked questions
Can I replace my credit card on the Wealthsimple website?
Not yet. You can replace your credit card in the Wealthsimple app. Replacing your card on web is coming later. In the meantime, you can contact our support team.
Why can't I see the Replace card option?
Replacing your card in the app is available to primary cardholders. If you're a supplementary cardholder, or you don't see the option, contact our support team and we'll help you replace your card.
How do I know my replacement request went through?
After you submit your request, you'll see a confirmation screen. Your new virtual card is available in the Wealthsimple app right away. If your physical card hasn't arrived after 15 business days, contact our support team.
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* Trademark of Visa Int., used under license.
iPhone and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries and regions. Android and Google Wallet are trademarks of Google LLC.
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