Replace a lost or stolen Wealthsimple Visa card

Overview

If your Wealthsimple Visa card is lost or stolen, you can lock your card and request a free replacement. You can continue to use your Wealthsimple profile while you wait for your replacement card.

This applies to the following Wealthsimple cards:

• Visa Infinite* credit card
• Visa Infinite+* credit card
• Visa Infinite Privilege* credit card
• Wealthsimple Visa Business* prepaid card
• Wealthsimple Visa Platinum* prepaid card
• Kids and Teens Visa* prepaid card

If we replaced your card on your behalf

If we replaced your card because your card details may have been exposed online, you don't need to request a replacement. This happens when your card details were exposed outside of Wealthsimple, for example through a data breach at a store or website where you used your card. We proactively monitor for Wealthsimple card details that show up online, so we can replace affected cards early. We deactivated your old card and issued a new one. Your new virtual card is active in the Wealthsimple app now, and your physical card will be delivered via Express Shipping.

To use your new card for tap-to-pay, add it to your digital wallet. Update any recurring payments or subscriptions with your new card details.

To track your physical card:

1. In the Wealthsimple app, tap the account the card was ordered under
2. Select the blue banner that says Your physical card is on the way
3. Check the shipment status shown there

Request a replacement card

Once you request a replacement card, we will cancel your old card and send you a new one. Your virtual card is available instantly in the Wealthsimple app. You'll receive your physical card in 7 business days.

Replace a credit card

To request a replacement credit card:

1. Call our support team.
2. Request a replacement credit card.
3. Provide any additional information required, such as the reason for the replacement.

Replace a prepaid Visa Platinum card

To request a replacement Wealthsimple Visa Platinum prepaid card:

1. Log in to the Wealthsimple app
2. Tap your chequing account
3. Tap the Settings (gear) icon
4. Tap Replace card
5. Choose the reason for your replacement: lost, stolen, or damaged
6. Confirm your mailing address

Replace a prepaid business Visa card

To request a replacement prepaid business Visa card, please contact our support team.

Lock your card

If you misplace your card, you can lock it to prevent unauthorized transactions. For instructions on how to lock or unlock your card, visit Lock or unlock your Wealthsimple Visa card.

Related articles

• Lock or unlock your Wealthsimple Visa card
• Contact Wealthsimple credit card support

* Trademark of Visa Int., used under license.
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