Replace a lost or stolen credit card

In this article:

Overview

Note: We’re releasing limited quantities of cards over the coming months. Once you join the waitlist in the app, we’ll send you a notification when cards are available, and you can apply. Make sure you have push notifications turned on in your settings to get the notification.

If your Wealthsimple Visa Infinite* Credit Card is lost or stolen, you can lock your card and request a free replacement. You can continue to use your Wealthsimple profile while you wait for your replacement card.

Note: If you notice any fraudulent transactions on your account, contact our Client Success team immediately.

Request a replacement credit card

Once you request a replacement credit card, we will cancel your old card and send you a new one. Your new physical card will arrive within 5–7 business days. Your new virtual card is available instantly in the Wealthsimple mobile app as soon as we reissue it.

To request a replacement credit card:

  1. Call our Client Success team.
  2. Request a replacement credit card.
  3. Provide any additional information required, such as the reason for the replacement.

Lock your credit card

If you misplace your credit card, you can lock it to prevent unauthorized transactions. For instructions on how to lock or unlock your card, visit Lock or unlock your credit card.

Related articles

* Trademark of Visa Int., used under license.
iPhone and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries and regions. Android and Google Wallet are trademarks of Google LLC.

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