In this article:
Overview
Though you can't cancel e-Transfers sent with auto-deposit, you can cancel pending and scheduled e-Transfers under certain conditions:
- You can cancel a pending e-Transfer if the recipient doesn’t have auto-deposit enabled and they haven't accepted the money yet.
- You can cancel scheduled e-Transfers until 5:30 am on the scheduled transfer date.
Cancel a pending e-Transfer
To cancel a pending e-Transfer, follow these steps:
- Log in to your Wealthsimple mobile app
- Tap the Activity tab at the bottom of your screen
- Select the e-Transfer under your Activity
- Tap Cancel to cancel the pending e-Transfer
- Log in to your Wealthsimple account
- Select the Activity tab at the top of the page
- Select the e-Transfer under your Activity
- Tap Cancel to cancel the pending e-Transfer
Note: It takes around 10-15 minutes to cancel an e-Transfer. Once successfully cancelled, the e-Transfer will update to a Cancelled status. Cancelled or Expired e-Transfer transactions never leave your chequing account. Because of this, you won't see any reversals in your account activity.
Cancel a scheduled e-Transfer
Follow these steps to cancel a scheduled e-Transfer:
- Log in to your Wealthsimple mobile app
- Tap the Activity tab at the bottom of your screen
- Tap Scheduled activities at the top of your screen
- Select the e-Transfer you wish to cancel
- Tap Cancel to cancel the e-Transfer
- Log in to your Wealthsimple account
- Select the Activity tab at the top of your screen
- Select Scheduled activities at the top of your screen
- Select the e-Transfer you wish to cancel
- Select Cancel to cancel the e-Transfer
Note: You can cancel your e-Transfer until 5:30 am EST on the scheduled date. After this time, we can't cancel e-Transfer transactions.
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