Overview
You can receive Interac e-Transfer® transactions directly into your individual or joint chequing account. You can receive e-Transfer transactions through your Wealthsimple email and your personal email:
- Personal email: You can set up autodeposit through a personal email and accept e-Transfers with a security question and answer into your Wealthsimple chequing account. Learn how to set up e-Transfer deposits through your personal email.
- wealthsimple.me email: We'll assign you a unique wealthsimple.me email to deposit e-Transfer transactions into your chequing account. Learn how to set up e-Transfer deposits through your wealthsimple.me email.
In some situations, you might not want to share your personal email with a stranger (think Facebook Marketplace, Kijiji, and similar platforms). Using your wealthsimple.me email is a great alternative for you to protect your privacy.
Use your personal email for e-Transfer deposits
You can accept e-Transfer deposits into your Wealthsimple chequing account through the following options:
- Set up autodeposit with up to four personal email addresses to automatically receive e-Transfer deposits into your chequing account.
- Accept e-Transfer deposits with a security question and answer to your personal email into your chequing account.
Set up autodeposit
Follow these steps to set up autodeposit:
- Log in to your Wealthsimple mobile app
- Tap your chequing account
- Tap Interac e-Transfer
- Select the Settings tab
- Choose Autodeposit from the menu
- Tap Add an email
- Enter your email
- Choose which chequing account to deposit into
- Tap Next
- Open your email app
- Open the registration email from Wealthsimple
- Tap Complete Registration
- Review the page confirming your change
- Log in to your Wealthsimple account
- Select your chequing account
- Select Interac e-Transfer
- Select Settings in the top right corner
- Enter your email address
- Select Next
- Open your email app
- Open the registration email from Wealthsimple
- Tap Complete Registration
- Review the page confirming your change
Once your registration is complete, all e-Transfer deposits sent to your email will be deposited into your chosen Wealthsimple chequing account.
Accept e-Transfer deposits with a security question and answer
After you've been sent an e-Transfer with a security question and answer, follow these steps to deposit it into Wealthsimple:
- Sign in to your mobile email app
- Open the Interac e-Transfer email
- Tap Wealthsimple, or tap Select a different institution if Wealthsimple isn't an option
- Choose Wealthsimple from the options
- Sign in to your Wealthsimple profile
- Review the e-Transfer details
- Select Accept
- Enter the answer to the security question
- Select Accept money
- Sign in to your email in a web browser
- Open the Interac e-Transfer email
- Click Wealthsimple, or click Select a different institution if Wealthsimple isn't an option
- Choose Wealthsimple from the options
- Sign in to your Wealthsimple profile
- Review the e-Transfer details
- Select Accept
- Enter the answer to the security question
- Select Accept money
Use your wealthsimple.me email for e-Transfer deposits
Wealthsimple automatically deposits funds sent to your Wealthsimple email, making them instantly available to send, spend, or move to an investment account.
We create your e-Transfer email based on your chequing account handle. It'll follow the following format: [your handle]@wealthsimple.me.
To set up your handle, follow these steps:
To set up your handle, follow these steps:
- Log in to your Wealthsimple mobile app
- Select your Chequing account
- Select More
- Select Pay friends with Wealthsimple
- Follow the steps to set up your handle
Find your wealthsimple.me email address
To find your wealthsimple.me email address, follow these steps:
- Log in to your Wealthsimple mobile app
- Tap your chequing account
- Tap Interac e-Transfer from the options at the top of the account screen
- Select the Settings tab
- Choose Autodeposit from the menu
- Tap your wealthsimple.me email
- View and copy your wealthsimple.me email address
- Log in to your Wealthsimple account
- Select your chequing account
- Select Interac e-Transfer
- Select Settings in the top right corner
- Choose Autodeposit from the menu
- Select your wealthsimple.me email
- View and copy your wealthsimple.me email address
When can I expect my e-Transfer?
You can expect to receive the e-Transfer in your chequing account within 30 minutes after it's sent. You may not receive an e-Transfer within 30 minutes if:
-
The originating financial institution is holding the funds. As a precaution, the financial institution the funds are being sent from may be holding the funds. Contact the financial institution and ask to speak to their fraud department to check if this is the case.
Note: Even if your other banking app shows that the e-Transfer was sent, they may still have the funds on hold. - The sender sent it to the wrong email address. If there was a typo in the address, they should follow the troubleshooting instructions below.
- A large amount of money was sent. It can take longer than 30 minutes for large e-Transfer transactions ($1,000+) to be sent. If you haven't received the e-Transfer after an hour, we recommend contacting the financial institution to check if they're holding the funds.
Switch which chequing account receives e-Transfer transactions
Follow the steps below to switch which account receives e-Transfer transactions:
- Log in to your Wealthsimple mobile app
- Tap any Chequing account
- Tap the Settings (gear) icon in the top-right corner
- Scroll down to Settings
- Tap Receiving account to change your preferences
- Choose which Chequing account you'd like to receive e-Transfer transactions in
- Tap Confirm to save your changes
View your received e-Transfer transactions
You can view your received e-Transfer transactions by following these steps:
- Log in to your Wealthsimple mobile app
- Tap the Activity tab at the bottom of your screen
- Tap Deposits at the top of the screen
- Scroll down to find your received e-Transfer transactions
- Log in to your Wealthsimple account
- Select the Activity tab
- Choose Deposits under Quick filters
- Scroll down to find your received e-Transfer transactions
Frequently asked questions
Can I turn off autodeposits with my personal email?
Yes. Follow these steps to delete your personal email and stop receiving autodeposits:
- Log in to your Wealthsimple mobile app
- Tap your chequing account
- Tap Interac e-Transfer
- Select the Settings tab
- Choose Autodeposit from the menu
- Tap your personal email address
- Tap Delete at the bottom of the screen
- Confirm by tapping Delete email
- Log in to your Wealthsimple account
- Select your chequing account
- Select Interac e-Transfer
- Select the Settings tab
- Choose Autodeposit from the options
- Select your personal email address
- Tap Delete at the bottom of the screen
- Select Delete
- Confirm by selecting Delete email
You'll stop receiving autodeposits into your Wealthsimple chequing account that are sent to this personal email address.
What happens if someone sends an e-Transfer to the wrong email address?
If your friend or family member sends an e-Transfer to the wrong email address and their bank is unable to stop the transaction, we suggest they reach out to our support team. We'll do our best to help.
Can I use my personal email for autodeposits at multiple institutions?
You can only register your personal email for auto-deposit at one financial institution at a time. Setting it up at Wealthsimple will disable auto-deposit at any other bank using that same email.
Can I set a different receiving chequing account for each of my personal emails?
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