Set up a business email for account notifications and Interac e-Transfer® transactions

In this article:

Overview

You can set up a dedicated business email for your Business chequing account so your account activity and Interac e-Transfer transactions use your business information instead of your personal email. Your business name and email then appear as the sender on the e-Transfer transactions you send.

We'll send all your business notifications to this email, including updates on every type of business account activity like e-Transfer transactions, deposits, withdrawals, account approvals, and bill payments.

Note: Updating your e-Transfer settings takes two separate steps:

  1. Add your business email for e-Transfer deposits.
  2. Update your business notification settings.

You must complete both to fully manage your e-Transfer notification settings.

Add a business email for e-Transfer deposits

To receive e-Transfer deposits in your Business chequing account, you'll need to add your business email address in your autodeposit settings.

Follow these steps to add your business email for autodeposits:

Wealthsimple app Web
  1. Log in to the Wealthsimple app
  2. Tap your Business chequing account
  3. Tap e-Transfer
  4. Select the Settings (gear) icon
  5. Choose Auto-deposit from the menu
  6. Tap Create new
  7. Enter your email or phone number
  8. Choose which chequing account to deposit into
  9. Tap Next
  10. Open your email app
  11. Follow the registration instructions from Wealthsimple
  12. Tap Complete Registration
  13. Review the page confirming your change
  1. Log in to your Wealthsimple profile
  2. Select your Business chequing account
  3. Select Interac e-Transfer
  4. Select Settings in the top right corner
  5. Enter your email address
  6. Select Next
  7. Open your email app
  8. Open the registration email from Wealthsimple
  9. Select Complete Registration
  10. Review the page confirming your change

Once your registration is complete, all e-Transfer deposits sent to your email will be deposited into your chosen Wealthsimple chequing account.

Note: You'll receive a confirmation email from Interac to activate your autodeposit method.
Tip: To use your business name and email on the e-Transfer transactions you send, you'll also need to update your business account notification settings below.

Manage your business account notifications

You can update your business notification settings to receive all business-related notifications at your preferred business email. It'll apply to all business accounts held with your corporation, including chequing, trading accounts, and portfolios.

This setting also shows your business name and email on the e-Transfer transactions you send.

Follow these steps:

Wealthsimple app Web
  1. Log in to your Wealthsimple app
  2. Tap the profile icon in the top right corner
  3. Tap the Settings (gear) icon
  4. Tap Businesses
  5. Select the relevant business
  6. Under the Notifications section, tap Add email
  7. Enter the business email address you want to receive notifications at
  8. Tap Next
  9. We'll send a 6-digit verification code to the business email
  10. Enter the code and tap Next to confirm
  11. Tap Done
  1. Log in to your Wealthsimple profile
  2. Select the profile menu
  3. Select Settings from the menu
  4. Select Notifications
  5. Select the relevant business
  6. Under the Notifications section, select + Add beside the email field
  7. Enter the business email address you want to receive notifications at
  8. Select Next
  9. We'll send a 6-digit verification code to the business email
  10. Enter the code and select Next to confirm
  11. Select Done

Manage your receiving chequing account

You can change the receiving chequing account for any of your autodeposit emails or phone numbers at any time:

  1. Log in to the Wealthsimple app
  2. Tap your chequing account
  3. Tap e-Transfer
  4. Select the Settings (gear) icon
  5. Choose Auto-deposit from the menu
  6. Tap the desired name, phone number, or wealthsimple.me contact
  7. Select the preferred chequing account from the Deposit into dropdown

Frequently asked questions

In this section:

Business chequing e-Transfer and notification settings

Who can add or edit an email?

Any authorized person can add or edit an email for business notifications.

Will my business contacts see my personal email when I send an e-Transfer?

Recipients will see your personal email address for e-Transfer transactions until you change your notification settings for your Business chequing account. Once you set up your preferred email, e-Transfer transactions sent from your Business chequing account will include your business name and email as the sender.

Can I use my personal email to receive e-Transfer deposits into my Business chequing account?

If you're already receiving personal e-Transfer transactions at your personal email, it won't automatically link to your Business chequing account. We suggest setting up your preferred email to manage e-Transfer deposits to your Business chequing account.

Will I stop receiving notifications at my personal email once I add a business email?

Yes. Once your business email is verified, we'll send business account notifications to that email instead of your personal email.

My corporation has multiple owners. Can individual owners set their own email preferences for notifications?

No. One business email is shared across the corporation. Individual directors or owners can't set separate notification emails.

General e-Transfer settings and contact methods

Can I turn off autodeposits with my email or phone number?

Yes. Follow these steps to delete your email or phone number and stop receiving autodeposits:

Wealthsimple app Web
  1. Log in to your Wealthsimple app
  2. Tap your chequing account
  3. Tap e-Transfer
  4. Select the Settings (gear) icon
  5. Choose Auto-deposit from the menu
  6. Tap your email address or phone number
  7. Tap Delete at the bottom of the screen
  8. Confirm by tapping Delete email
  1. Log in to your Wealthsimple profile
  2. Select your chequing account
  3. Select Interac e-Transfer
  4. Select the Settings button
  5. Choose Auto-deposit from the options
  6. Select your personal email address or phone number
  7. Select Delete at the bottom of the screen
  8. Confirm by selecting Delete

You'll stop receiving autodeposits into your Wealthsimple chequing account that are sent to this email address.

Can I use my email or phone number for autodeposits at multiple institutions?

You can only register your email or phone number for autodeposit at one financial institution at a time. Setting it up at Wealthsimple will disable autodeposit at any other bank using that same email or phone number.

Can I set a different receiving chequing account for each of my autodeposit emails or phone numbers?

Yes. You can assign each email or phone number to a different chequing account to receive deposits in. Learn how to manage your receiving chequing account.

Receiving e-Transfer deposits

When can I expect my e-Transfer?

You can expect to receive the e-Transfer in your chequing account within 30 minutes after it's sent. You may not receive an e-Transfer within 30 minutes if:

  • The originating financial institution is holding the funds. As a precaution, the financial institution the funds are being sent from may be holding the funds. Contact the financial institution and ask to speak to their fraud department to check if this is the case.

    Note: Even if your other banking app shows that the e-Transfer was sent, they may still have the funds on hold.
  • The sender sent it to the wrong email address. If there was a typo in the address, they should follow the troubleshooting instructions below.
  • A large amount of money was sent. It can take longer than 30 minutes for large e-Transfer transactions ($1,000+) to be sent. If you haven't received the e-Transfer after an hour, we recommend contacting the financial institution to check if they're holding the funds.

What happens if someone sends an e-Transfer to the wrong email address or phone number?

If someone sends an e-Transfer to the wrong email address or phone number and their bank is unable to stop the transaction, we suggest they reach out to our support team. We'll do our best to help.

How do I view my e-Transfer deposits?

You can view your received e-Transfer transactions from your Activity tab.

Can I accept e-Transfer deposits with a security question and answer?

Yes. After you've been sent an e-Transfer with a security question and answer, follow these steps to deposit it into Wealthsimple:

If you received it by email

  1. Sign in to your email in app or in a web browser
  2. Open the Interac e-Transfer email
  3. Choose Wealthsimple, or Select a different institution if Wealthsimple isn't an option
  4. Log in to your Wealthsimple profile
  5. Select Accept
  6. Enter the answer to the security question
  7. Select Accept money

If you received it by phone number

  1. Open the Interac e-Transfer text message
  2. Tap the link to open the e-Transfer details
  3. Tap Wealthsimple, or tap Select a different institution if Wealthsimple isn't an option
  4. Log in to your Wealthsimple profile
  5. Review the e-Transfer details
  6. Select Accept
  7. Enter the answer to the security question
  8. Select Accept money

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