You may be required to upload specific documents to verify an external bank account before you can link it to your Wealthsimple account.

Get a digital void cheque or direct deposit form

We may ask you to provide a void cheque or direct deposit form. We are only able to accept digital documents.

When uploading a digital void cheque or direct deposit form, make sure it is an original, unedited PDF downloaded from your online banking account. We are unable to accept photographs of cheques from a checkbook, or any other physical, handwritten, or printed document.

Get a digital chequing or savings account statement

Digital chequing or savings account statements are another form of document that we may request. These account statements must be in an original PDF format. The account statements must also have the following information:

• Your full name
• Your full account number
• Your institution's logo

To find your digital chequing or savings account statement, you will need to go to your online banking. Make sure that you have e-statements set up, and then navigate to 'My Documents' or 'My Account Statements' (the language for these sections may vary by institution). Download the appropriate document (typically a monthly or annual statement) to your computer and upload it to your Wealthsimple profile.

Find your required supporting document when manually linking a bank account

Get an investment account statement

We might ask you to provide an investment account statement when you’re transferring an existing investment account (TFSA, RRSP, RESP, etc.) from another institution to Wealthsimple. As these statements do not need to be in an original PDF format, you have several options on where to find your statement.

1. Online
   Account statements can be accessed online for most institutions. Log in to your institution's website through a web browser. Once you are logged in to your account profile, navigate to 'My Documents' or 'My Account Statements' (the language for these sections may vary by institution). Download the appropriate document (typically a monthly or annual statement) to your computer and upload it to the Wealthsimple website.
   
   
2. E-mail or mail
   All institutions are required to send you your account statements, either by mail or email. If you receive your account statement by mail, please scan or take a high-resolution picture and upload it to the Wealthsimple website. If you receive statements by email, please download the document as a PDF and upload it to the Wealthsimple website.
   
   
3. Call your branch
   If you are unable to access your account statement online or can't find any mailed statements, you can contact your branch to obtain the appropriate documents. Your branch representative will be able to instruct you on how to best access your account statements.
   
   
4. Visit your branch in person
   Alternatively, you can visit your local branch and ask for your investment account statements. They will be able to print or email your statements to you which then can be uploaded to the Wealthsimple website.

Note: Make sure you include all pages when you upload an investment account statement

Troubleshooting tips for different institutions

Below are some tips for common errors clients have faced with specific institutions when referencing their investment statements —

• CIBC
  If you are requesting an investment account transfer with mutual funds, make sure to select CIBC Securities Inc. and not CIBC Branch.
  
  
• RBC
  If your RRSP is “locked-in”, then you should select LIRA as “account type” and not RRSP.
  
  
• TD
  Make sure to select the correct division, either TD Mutual Funds or TD Canada Trust.
  
  
• Manulife Group Retirement Services
  Make sure to provide your Policy Number and not the Customer Number.