When you manually link a bank account to Wealthsimple or transfer an investment account from another institution, we'll ask you to provide supporting documents. These documents help us:
- verify the details of the external account
- work with the other institution on your behalf (if required)
Below, you can see a list of common documents we might request from you.
Get a void cheque
There are two different kinds of void cheques we are able to accept:
- Digital void cheque: Some banks provide an option to download a digital void cheque directly from their online banking website. You can download this and upload it to your profile. Note that this is different from a direct deposit form with a picture of a void cheque, as this is not something we are able to accept.
- Physical void cheque: If your bank does not offer a digital void cheque, you can use a physical cheque instead. You will need to write VOID over the front, and then upload a picture of it to your Wealthsimple profile.
- Your full name
- Your full account number
- Your institution’s logo
Get a checking or savings account statement
Checking or savings account statements are another form of document that you can use to manually link your bank account. These account statements must be in an original PDF format to be accepted. The account statements must also have the following information:
- Your full name
- Your full account number
- Your institution's logo
To find your checking or savings account statement, you will need to go to your online banking. Make sure that you have e-statements set up, and then navigate to 'My Documents' or 'My Account Statements' (the language for these sections may vary by institution). Download the appropriate document (typically a monthly or annual statement) to your computer and upload it to your Wealthsimple profile.
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Get an investment account statement
We might ask you to provide an investment account statement when you’re transferring an existing investment account (TFSA, RRSP, RESP etc.) from another institution to Wealthsimple. As these statements do not need to be in an original PDF format, you have several options on where to find your statement.
Account statements can be accessed online for most institutions. Log in to your institution's website through a web browser. Once you are logged in to your account profile, navigate to 'My Documents' or 'My Account Statements' (the language for these sections may vary by institution). Download the appropriate document (typically a monthly or annual statement) to your computer and upload it to the Wealthsimple website.
- E-mail or mail
All institutions are required to send you your account statements, either by mail or email. If you receive your account statement by mail, please scan or take a high-resolution picture and upload it to the Wealthsimple website. If you receive statements by email, please download the document as a PDF and upload it to the Wealthsimple website.
- Call your branch
If you are unable to access your account statement online or can't find any mailed statements, you can contact your branch to obtain the appropriate documents. Your branch representative will be able to instruct you on how to best access your account statements.
- Visit your branch in person
Alternatively, you can visit your local branch and ask for your investment account statements. They will be able to print or email your statements to you which then can be uploaded to the Wealthsimple website.
Note: Make sure you include all pages when you upload an investment account statement
Troubleshooting tips for different institutions
Below are some tips for common errors clients have faced with specific institutions when referencing their investment statements —
If you are requesting an investment account transfer with mutual funds, make sure to select CIBC Securities Inc. and not CIBC Branch.
If your RRSP is “locked-in”, then you should select LIRA as “account type” and not RRSP.
Make sure to select the correct division, either TD Mutual Funds or TD Canada Trust.
- Manulife Group Retirement Services
Make sure to provide your Policy Number and not the Customer Number.