Overview

You can receive INTERAC e-Transfer® transactions directly into your individual or joint Cash account. If you have more than one Cash account, you can switch the Cash account you’d like to receive e-Transfer transactions in.

In order to receive e-Transfer transactions in your Cash account, we will assign you a unique Wealthsimple email address used exclusively for this feature.

We create your Wealthsimple e-Transfer email address based on your Cash handle. It will follow the following format: [your Cash handle]@wealthsimple.me. 

Start receiving e-Transfer transactions

To start receiving e-Transfer transactions, you will need a Cash handle to set up your Wealthsimple e-Transfer email address.

To set up your Cash handle, follow these steps:

1. Log in to your Wealthsimple mobile app
2. From the Home tab, select your Cash account
3. Select Send from the options at the top of the account screen
4. Select Wealthsimple Cash to set up your Cash handle

We create your Wealthsimple e-Transfer email address is automatically after you choose your Cash handle. Your friends and family can then send money to this address using their bank’s e-Transfer portal.

We’ll send you a notification anytime someone sends an e-Transfer to your Cash account. Funds from e-Transfer transactions are automatically deposited and available to send, spend or move to an investment account instantly. 

Find your Wealthsimple e-Transfer email address

To find your Wealthsimple email address, follow these steps:

1. Log in to your Wealthsimple mobile app
2. From the Home tab, select your Cash account
3. Select Request from the options at the top of the account screen
4. Select INTERAC e-Transfer
5. Here, you will see the e-Transfer address for your Cash account

Make sure to copy and paste your e-Transfer email address when sharing it with friends and family to avoid spelling mistakes.

When can I expect my e-Transfer?

You can expect to receive the e-Transfer in your Cash account within 30 minutes after it's sent. You may not receive an e-Transfer within 30 minutes if:

• The originating financial institution is holding the funds. As a precaution, the financial institution the funds are being sent from may be holding the funds. Contact the financial institution to check if this is the case. 
• The sender sent it to the wrong email address. If there was a typo in the address, they should follow the troubleshooting instructions below. 
• A large amount of money was sent. It can take longer than 30 minutes for large e-Transfer transactions ($1,000+) to be sent. If you haven’t received the e-Transfer after an hour, we recommend contacting the financial institution to check if they’re holding the funds. 

Switch which Cash account receives e-Transfer transactions

Follow the steps below to switch which Cash account receives e-Transfer transactions:

1. Log in to your Wealthsimple mobile app
2. From the Home tab, tap any Cash account
3. Tap the Settings (gear) icon in the top-right corner
4. Scroll down to Settings
5. Tap Receiving account to change your preferences
6. Choose which Cash account you’d like to receive e-Transfer transactions in
7. Tap Confirm to save your changes

View your received e-Transfer transactions

You can view your received e-Transfer transactions by following these steps:

1. Log in to your Wealthsimple mobile app
2. Tap the Activity tab at the bottom of your screen
3. Tap Deposits at the top of the screen
4. Scroll down to find your received e-Transfer transactions

Troubleshoot an e-Transfer sent to the wrong email address

If your friend or family member sends an e-Transfer to the wrong email address, we suggest that they try calling their bank immediately to see if they can stop the transaction from going through.

If their bank is unable to help, they can reach out to our support team. Our team will do our best to help.