How to order cheques
By following the steps below and submitting your order, you will receive a book of 50 cheques within 10 business days.
- Log in to the Wealthsimple mobile app
- Tap the Home tab at the bottom of the screen
- Select your Cash account
- Tap More
- Tap Order Cheques
If you only have the option to Join the waitlist, please note that there is currently no timeline for when we will have cheques available for all of our clients. We'll reach out to you when we are ready to offer the best chequing experience!
Understanding your cheque status
In your Activities, your cheque transaction will be one of two statuses:
Why was my cheque rejected?
The most common reason why cheques get rejected is because you didn't have enough funds in your account at the time it was cashed. If you had enough funds, it could have been rejected for the following reasons:
- You requested for us to cancel the cheque
- Your Cash account has since been closed
If you don't think your cheque should have been rejected, please reach out to our Client Success team and we'll investigate for you!
How to dispute a cheque
If you receive a notification that we have cashed a cheque from your account that you don't recognize, please contact our Client Success team by phone as soon as possible (or send us an email the day-of if it's outside of our business hours). There is often a very short time period that we are able to dispute a cheque for you.
If you contact us after 11:59PM EST on the date the cheque was cashed, we may be unable to return your funds.