How to use cheques

You can use cheques to make bill payments, for gifts, or to transfer money between two people or entities. They're often used to transfer large sums of money as they're usually more secure than cash.

Sending a cheque

All you have to do to send a cheque is fill in the details and give it to the recipient. We only process the cheque when the recipient deposits it into their account. When they do, we'll deduct the money from your chequing account.

You'll get a push notification to confirm the deposit was completed or rejected.

Check the status of your cheque

After your recipient successfully deposits the cheque, the transaction will be available in your account activities. The status of your cheque will either be Completed or Rejected. 

To check the status of your cheque:

Why was my cheque rejected?

The most common reason why a cheque is rejected is that you didn't have enough funds in your account at the time it was deposited. If you had enough funds, it could've been rejected for the following reasons:

• You asked us to cancel the cheque.
• You closed your chequing account since sharing the cheque.

If you don't think your cheque should've been rejected, please reach out to our Client Success team, and we'll investigate for you.

Cancel a cheque

If you want to cancel a cheque or your entire chequebook (if it was lost, for example), please reach out to our Client Success team. 

Dispute a cheque

If you receive a notification that we have processed a cheque deposit from your account that you don't recognize, please contact our Client Success team by phone as soon as possible (or send us an email the day of if it's outside of our business hours). There's often a very short time period that we can dispute a cheque for you.

If you contact us after 11:59 pm EST on the date the cheque was successfully deposited, we may be unable to return your funds.

Related articles

• Order a chequebook
• How to properly dispose of cheques