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Check the status of your e-Transfer
To check the status of an INTERAC e-Transfer® you sent, follow these steps:
- Log in to your Wealthsimple mobile app
- Tap the Activity tab at the bottom of your screen
- Select the e-transfer under your Activity
- Tap your e-transfer to check the status
Note: If your e-Transfer has been In Progress for longer than 30 minutes, it is likely that the e-transfer has been held by an intermediary. Our team is currently working on resolving this in order to release the funds, which may take up to one business day.
Cancel a pending e-Transfer
You can only cancel a pending e-Transfer if the recipient doesn’t have auto-deposit enabled and they haven't accepted the money.
To cancel a pending e-Transfer, follow these steps:
- Log in to your Wealthsimple mobile app
- Tap the Activity tab at the bottom of your screen
- Select the e-Transfer under your Activity
- Tap Cancel to cancel the pending e-Transfer
Note: It takes around 10-15 minutes to cancel an e-Transfer. Once successfully cancelled, the e-Transfer will update to a Cancelled status. Cancelled or Expired e-Transfer transactions never leave your Cash account. Because of this, you won't see any reversals in your account activity.
- Log in to your Wealthsimple account
- Select the Activity tab at the top of the page
- Select the e-Transfer under your Activity
- Tap Cancel to cancel the pending e-Transfer
Note: It takes around 10-15 minutes to cancel an e-Transfer. Once successfully cancelled, the e-Transfer will update to a Cancelled status. Cancelled or Expired e-Transfer transactions never leave your Cash account. Because of this, you won't see any reversals in your account activity.
Cancel a scheduled e-Transfer
Follow these steps to cancel a scheduled e-Transfer:
- Log in to your Wealthsimple mobile app
- Tap the Activity tab at the bottom of your screen
- Tap Scheduled activities at the top of your screen
- Select the e-Transfer you wish to cancel
- Tap Cancel to cancel the e-Transfer
Note: You can cancel your e-Transfer until 5:30am EST on the scheduled date. After this time, e-Transfer transactions cannot be cancelled.
- Log in to your Wealthsimple account
- Select the Activity tab at the top of your screen
- Select Scheduled activities at the top of your screen
- Select the e-Transfer you wish to cancel
- Select Cancel to cancel the e-Transfer
Note: You can cancel your e-Transfer until 5:30am EST on the scheduled date. After this time, e-Transfer transactions cannot be cancelled.
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