Redeem Merchant Rewards

If your item is damaged on arrival, the process depends on the product:

• Wallets and Keychains: Contact our support team and provide photos of the damage.
• Apple Products: Report the damage to Apple within 14 days of delivery. If they can't resolve it, ask for a Dead-on-Arrival (DOA) case number and share it with Wealthsimple support.
• Monos Luggage: Email hello@monos.com with photos of the damage and your sales order number.
• FELLOW (Eight Ounce Coffee): Contact Wealthsimple support and we'll connect with Eight Ounce Coffee on your behalf.

Yes, most physical products come with a manufacturer's warranty:

• Apple Products: Includes a one-year manufacturer warranty.
• Monos Luggage: Covered by a limited lifetime warranty. You can submit claims directly on the Monos website.
• FELLOW Products: Covered by a 2-year warranty. Full warranty details are available on the Eight Ounce Coffee website.

Inventory for certain items like Apple devices or Monos luggage is subject to availability. If your preferred model or colour is unavailable, you'll be prompted to choose from the remaining in-stock options.

As of October 14, 2026, sales tax is applied to all applicable purchases on the merchant rewards storefront, in line with provincial and federal tax requirements. The amount is based on where your item is being shipped.

Sales tax is calculated based on your shipping address. By default, we use the address on file for your Wealthsimple account. Rates vary by province and territory, so the amount you pay depends on where the item is being delivered.

If you changed your shipping address during checkout, your sales tax was recalculated based on the new address. This can happen when you ship to a different province or territory than the one on file for your account.

Yes. Your Cashback can be applied to your full order total, including sales tax. If you use Split Pay, the 50 percent Cashback requirement is based on the total cost of your order (subtotal plus taxes).

Sales tax is based on the shipping address entered at checkout. If you're sending an item to someone else, the tax will reflect the rate for the recipient's province or territory.

No. Sales tax only applies to orders placed on or after October 14, 2026.

You can see a breakdown of your subtotal, sales tax, and order total in two places: on the order review page before you place your order, and in your emailed order confirmation.

All reward redemptions are final sale, including any sales tax paid on the order.

Split Pay lets you combine your Cashback with a payment on your Wealthsimple Visa Infinite*, Visa Infinite +*, or Visa Infinite Privilege* credit card. You can use it to redeem storefront items that cost more than your current Cashback balance.

At least 50 percent of your order's total cost, including sales tax, must be covered by your Cashback. There's no minimum dollar amount. When you check out, you can choose how much Cashback to apply, and the remaining balance is charged to your Wealthsimple Visa Infinite*, Visa Infinite +*, or Visa Infinite Privilege* credit card.

For example, say your order total is $226.00 including tax and you have $150.00 in Cashback. You can apply anywhere from $113.00 to $150.00 of your Cashback, and the rest is charged to your credit card.

All items available on the merchant rewards storefront are eligible for Split Pay.

Each item displays a progress bar showing how close your Cashback balance is to the amount needed for Split Pay. The progress bar is based on the item's total cost, including sales tax. Once your Cashback covers at least 50 percent of the total, you can complete your purchase using Split Pay.

Sales tax is based on the address on file for your Wealthsimple account. If you ship to a different address at checkout, the amount of Cashback needed may change.

The remaining balance is charged to your Wealthsimple Visa Infinite*, Visa Infinite +*, or Visa Infinite Privilege* credit card. Other payment methods aren't currently supported for Split Pay.

Yes. The amount charged to your Wealthsimple Visa Infinite*, Visa Infinite +*, or Visa Infinite Privilege* credit card is treated as a regular purchase. It's subject to your card's standard purchase interest rate if your balance isn't paid in full by your payment due date.

You'll need enough available credit on your Wealthsimple Visa Infinite*, Visa Infinite +*, or Visa Infinite Privilege* credit card to cover the remaining balance. If you don't, you won't be able to complete your purchase using Split Pay.

You'll see one charge on your statement for the amount charged to your Wealthsimple Visa Infinite*, Visa Infinite +*, or Visa Infinite Privilege* credit card. It appears as "Wealthsimple Redemption Marketplace." The Cashback you applied isn't charged to your card, but you can see it in your card activity.

All reward redemptions, including Split Pay purchases, are final sale. Once an item has shipped, it's non-transferable, non-exchangeable, and non-refundable. This applies to both the Cashback and credit card portions of your purchase, as well as any sales tax paid. Rewards have no surrender value and cannot be exchanged for cash.

If you don't have enough Cashback to use Split Pay on an item yet, tap Notify me on that item. You'll get a push notification once your Cashback balance reaches the Split Pay threshold, so you can come back and complete your purchase. Make sure notifications are turned on for the Wealthsimple app so you don't miss it.

No, there's no fee to use Split Pay.

You'll earn Cashback on the amount charged to your Wealthsimple Visa Infinite*, Visa Infinite +*, or Visa Infinite Privilege* credit card, just like any other eligible purchase. You won't earn Cashback on the portion paid with your Cashback.

No. Using Split Pay doesn't change your Cashback earn rate or how you earn Cashback on future purchases.