Overview

To be eligible for coverage, you must pay for your travel, monthly phone bill, or other purchases with your Wealthsimple Visa Infinite* or Visa Infinite Privilege* credit card. For all insurance types, limitations and exclusions apply.

How to submit an insurance claim

Step 1: Find your certificate of insurance

You’ll need your certificate of insurance before you can start a claim. Follow these steps to find your certificate of insurance:

1. Log in to the Wealthsimple app
2. Tap your Credit Card account
3. Select the Card Settings gear icon in the top right corner
4. Under the Documents heading, select Account documents
5. Select Certificate of Insurance

Step 2: Contact the claims management company

Please contact Crawford and Company (Canada) Inc. directly within 45 days of the incident.

Contact information:

• Phone: 1-888-359-0394 (international toll-free)
• Email: wealthsimple@crawco.ca
• Fax: 905-602-0185

Mailing address:

Crawford and Company (Canada) Inc. 

National Claims Management Centre

100 Milverton Drive, Suite 300

Mississauga, Ontario L5R 4H1

Next steps

After filing a claim, you'll need to submit documentation within specified timeframes after the incident. Follow the instructions provided by Crawford and Company (Canada) Inc. to proceed.

Note: Wealthsimple isn’t responsible for handling claims. Please contact Crawford and Company (Canada) Inc. directly for all claims and general inquiries.

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