View or change your credit card PIN

In this article:

Overview

Note: We're working hard to get the card into clients' hands and sending out more cards every week. Once you join the waitlist, your waitlist spot is secure, and you'll get a notification as soon as you're able to apply.

Once you've been approved for the Wealthsimple Visa Infinite* or Visa Infinite Privilege* credit card, you'll be prompted to set a 4-digit PIN. You can view or change your PIN anytime in the Wealthsimple app.

View your PIN

If you can't remember your PIN, you can view your PIN for 30 seconds after you're authenticated.

Follow these steps:

  1. Log in to your Wealthsimple mobile app
  2. Tap your credit card
  3. Tap the Settings (gear) icon in the top right corner
  4. Select Manage card
  5. Select View PIN
  6. Choose how to receive your one-time password
  7. Scroll down to enter the password
  8. Tap Reveal PIN

Change your PIN

Note: You'll be prompted to review your old PIN in the app before changing it to a new one.

Follow these steps to change your PIN:

  1. Log in to your Wealthsimple mobile app
  2. Tap your credit card
  3. Tap the Settings (gear) icon in the top right corner
  4. Select Manage card
  5. Select Change PIN
  6. Follow the prompts to change your PIN

After changing your PIN, you'll need to activate it. You can choose one of the two methods below to activate your new PIN.

Use your old PIN

You can activate your new PIN by using your old PIN one last time at a terminal.

  1. Insert your card to make a purchase or withdraw money from an ATM
  2. Enter your old PIN
  3. Your old PIN will stop working and your new PIN will be activated

Use your new PIN

If you prefer to use your new PIN immediately, follow these steps:

  1. Insert your card to make a purchase or withdraw money from an ATM.
  2. Enter your new PIN. If the card reader says that your PIN failed, enter it 3 more times. This is normal.
  3. Your new PIN will be activated.

Troubleshoot changing your PIN

If you can't change your PIN, your card might be blocked. This happens when you enter the incorrect PIN multiple times at a payment terminal. 

For help changing your PIN, you can reach us by:

Related articles

* Trademark of Visa Int., used under license.

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