You can receive e-transfers directly into your Cash account. In order to receive e-transfers in your Cash account, we will assign your Cash account a unique Wealthsimple email address used exclusively for this feature.

Start receiving e-transfers

To start receiving e-transfers, you will need a Cash handle. 

Once you have your Cash handle, we will automatically generate your Wealthsimple e-transfer email address. Your friends and family can then send money to this address using their bank’s e-transfer portal.

We’ll send you a notification anytime someone sends an e-transfer to your Cash account. Funds from e-transfers are automatically deposited and available to send, spend or move to an investment account instantly. 

Find your Wealthsimple e-transfer email address

To find your Wealthsimple email address, follow these steps:

1. Log in to your Wealthsimple mobile app
2. Tap the Card icon at the bottom of your screen
3.  Select Send or request
4. Tap your profile picture in the top right-hand corner of your screen
5. Select INTERAC e-transfer details 
6. Here, you will see your e-transfer address for your Cash account

Make sure to copy and paste your e-transfer email address when sharing it with friends and family to avoid spelling mistakes.

View your received e-transfers

You can view your received e-transfers by following these steps:

1. Log in to your Wealthsimple mobile app
2. Tap the Card icon at the bottom of your screen
3. Scroll down to the Activity section to find your recent e-transfers
4. Tap on See all activity for older e-transfers received in your Cash account

Troubleshoot an e-transfer sent to the wrong email address

If your friend or family member sends an e-transfer to the wrong email address, we suggest that they try calling their bank immediately to see if they can stop the transaction from going through.

If their bank is unable to help, they can reach out to our support team. Our team will do our best to help.