Receive Interac e-Transfer® transactions in your chequing account

In this article:

Overview

You can receive Interac e-Transfer® deposits directly into your chequing account.

Individual and joint chequing accounts

There are a few ways you can receive e-Transfer deposits into your personal chequing account:

Business chequing accounts

You can receive e-Transfer deposits in your Business chequing account via your business email. Learn how to set up e-Transfer deposits through your business email.

Add a personal email or phone number for e-Transfer deposits

You can link an email address or phone number to a personal chequing account. When someone sends an e-Transfer to that email or phone number, the funds are deposited automatically.

Note: Not all banks support sending e-Transfers to phone numbers.

Follow these steps to update or edit your settings:

Wealthsimple app Web
  1. Log in to your Wealthsimple app
  2. Tap your chequing account
  3. Tap e-Transfer
  4. Select the Settings (gear) icon
  5. Choose Auto-deposit from the menu
  6. Tap Create new
  7. Enter your email or phone number
  8. Choose which chequing account to deposit into
  9. Tap Next
  10. Open your email app
  11. Follow the registration instructions from Wealthsimple
  12. Tap Complete Registration
  13. Review the page confirming your change
  1. Log in to your Wealthsimple account
  2. Select your chequing account
  3. Select Interac e-Transfer
  4. Select Settings in the top right corner
  5. Enter your email address
  6. Select Next
  7. Open your email app
  8. Open the registration email from Wealthsimple
  9. Select Complete Registration
  10. Review the page confirming your change
Note: You can only set up autodeposit with your phone number on the Wealthsimple app. It's not available on the web.

Once your registration is complete, all e-Transfer deposits sent to your email will be deposited into your chosen Wealthsimple chequing account.

Note: You'll receive a confirmation email from Interac to activate your autodeposit method.

Use your wealthsimple.me email for e-Transfer deposits

Wealthsimple automatically deposits funds sent to your Wealthsimple email, making them instantly available to send, spend, or move to an investment account.

We create your e-Transfer email based on your chequing account handle. It'll follow the following format: [your handle]@wealthsimple.me.

Note: Financial institutions that don't support auto-deposits aren't compatible with this feature. Please contact your sending institution to find out if they support auto-deposit.

Manage your receiving chequing account

You can change the receiving chequing account for any of your autodeposit emails or phone numbers at any time:

  1. Log in to the Wealthsimple app
  2. Tap your chequing account
  3. Tap e-Transfer
  4. Select the Settings (gear) icon
  5. Choose Auto-deposit from the menu
  6. Tap the desired name, phone number, or wealthsimple.me contact
  7. Select the preferred chequing account from the Deposit into dropdown

Frequently asked questions

In this section:

General e-Transfer settings and contact methods

Can I turn off autodeposits with my email or phone number?

Yes. Follow these steps to delete your email or phone number and stop receiving autodeposits:

Wealthsimple app Web
  1. Log in to your Wealthsimple app
  2. Tap your chequing account
  3. Tap e-Transfer
  4. Select the Settings (gear) icon
  5. Choose Auto-deposit from the menu
  6. Tap your email address or phone number
  7. Tap Delete at the bottom of the screen
  8. Confirm by tapping Delete email
  1. Log in to your Wealthsimple profile
  2. Select your chequing account
  3. Select Interac e-Transfer
  4. Select the Settings button
  5. Choose Auto-deposit from the options
  6. Select your personal email address or phone number
  7. Select Delete at the bottom of the screen
  8. Confirm by selecting Delete

You'll stop receiving autodeposits into your Wealthsimple chequing account that are sent to this email address.

Can I use my email or phone number for autodeposits at multiple institutions?

You can only register your email or phone number for autodeposit at one financial institution at a time. Setting it up at Wealthsimple will disable autodeposit at any other bank using that same email or phone number.

Can I set a different receiving chequing account for each of my autodeposit emails or phone numbers?

Yes. You can assign each email or phone number to a different chequing account to receive deposits in. Learn how to manage your receiving chequing account.

Receiving e-Transfer deposits

When can I expect my e-Transfer?

You can expect to receive the e-Transfer in your chequing account within 30 minutes after it's sent. You may not receive an e-Transfer within 30 minutes if:

  • The originating financial institution is holding the funds. As a precaution, the financial institution the funds are being sent from may be holding the funds. Contact the financial institution and ask to speak to their fraud department to check if this is the case.

    Note: Even if your other banking app shows that the e-Transfer was sent, they may still have the funds on hold.
  • The sender sent it to the wrong email address. If there was a typo in the address, they should follow the troubleshooting instructions below.
  • A large amount of money was sent. It can take longer than 30 minutes for large e-Transfer transactions ($1,000+) to be sent. If you haven't received the e-Transfer after an hour, we recommend contacting the financial institution to check if they're holding the funds.

What happens if someone sends an e-Transfer to the wrong email address or phone number?

If someone sends an e-Transfer to the wrong email address or phone number and their bank is unable to stop the transaction, we suggest they reach out to our support team. We'll do our best to help.

How do I view my e-Transfer deposits?

You can view your received e-Transfer transactions from your Activity tab.

Can I accept e-Transfer deposits with a security question and answer?

Yes. After you've been sent an e-Transfer with a security question and answer, follow these steps to deposit it into Wealthsimple:

If you received it by email

  1. Sign in to your email in app or in a web browser
  2. Open the Interac e-Transfer email
  3. Choose Wealthsimple, or Select a different institution if Wealthsimple isn't an option
  4. Log in to your Wealthsimple profile
  5. Select Accept
  6. Enter the answer to the security question
  7. Select Accept money

If you received it by phone number

  1. Open the Interac e-Transfer text message
  2. Tap the link to open the e-Transfer details
  3. Tap Wealthsimple, or tap Select a different institution if Wealthsimple isn't an option
  4. Log in to your Wealthsimple profile
  5. Review the e-Transfer details
  6. Select Accept
  7. Enter the answer to the security question
  8. Select Accept money

Using your wealthsimple.me email

Why would I use my wealthsimple.me email?

In some situations, you might not want to share your personal email with a stranger (think Facebook Marketplace, Kijiji, and similar platforms). Using your wealthsimple.me email is a great alternative for you to protect your privacy.

How do I find my wealthsimple.me email address?

To find your wealthsimple.me email address, follow these steps:

Wealthsimple app Web
  1. Log in to your Wealthsimple app
  2. Tap your chequing account
  3. Tap Interac e-Transfer from the options at the top of the account screen
  4. Select the Settings (gear) icon
  5. Choose Autodeposit from the menu
  6. Tap your wealthsimple.me email
  7. View and copy your wealthsimple.me email address
  1. Log in to your Wealthsimple profile
  2. Select your chequing account
  3. Select Interac e-Transfer
  4. Select Settings in the top right corner
  5. Choose Autodeposit from the menu
  6. Select your wealthsimple.me email
  7. View and copy your wealthsimple.me email address
Important: Make sure to copy and paste your e-Transfer email address when sharing it with friends and family to avoid spelling mistakes. We can't guarantee that we can recover the funds if the sender sends an e-Transfer to the wrong email address.

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