If you are having trouble saving your tax return, we recommend trying the following:

1. Ensure all instances of Wealthsimple and Wealthsimple Tax are closed/exited (this applies to different devices, etc.)
2. Log in using this link: https://my.wealthsimple.com/app/login
3. After logging in, do not click on anything
4. Open your browser's console: visual instructions for opening the console can be found here
5. Copy (ctrl/cmd + c) and paste (ctrl/cmd + v) this link into your browser address bar: https://my.wealthsimple.com/tax/2023/
6. Refresh your browser page (ctrl or cmd + r)
7. If the errors still occur, screenshot the whole page including the browser’s console and email it to us

Additional steps you should take as well:

• ensure your computer clock is set to the proper time: if it's set in the future, this interferes with Wealthsimple's authentication mechanisms
• clearing your cookies
• turning off your VPN, if applicable
• disabling any ad-blockers or other browser extensions
• try a different browser (we suggest Chrome)
• try a different machine (i.e. another computer, tablet, a friend or family member’s device)
• try a different internet network (i.e. a friend or family member's internet network)
• reboot your router (unplug it from power, wait at least 30 seconds, plug it back in, and wait for the internet to come back)
• reboot your device

If none of these things works, then we recommend starting your return again. To start over your return, follow the steps below:

1. Head to https://my.wealthsimple.com/ and sign in to your Wealthsimple account
2. Select Tax from the top menu
3. Select your tax return
4. At the top-right of your screen, click Account and then My tax returns
5. Next to the return that is not saving, click Clear and start over

Once you've cleared your tax return, you can start over.