Certain Wealthsimple features, such as e-signing your documents require your browser to accept third-party cookies.

Cookies are pieces of data stored by web browsers that websites and applications can use to remember a web browser from one request to the next. They allow features like shopping carts and user account logins to function.

Many web browsers make a distinction between first-party and third-party cookies. First-party cookies are created by the web server identified by the address shown in the browser's address bar. Third-party cookies can be created when content is loaded from domains other than the one shown in the address bar. In Wealthsimple's case, we use a Third-party, called Docusign, to manage our e-signature process.

Some browsers allow users to decide whether or not the third-party cookies should be accepted. To configure your browser to allow third-party cookies, follow the instructions below.

Safari

1. Click Safari in the menu bar
2. Select Settings
3. Select Preferences
4. Choose the Privacy panel
5. Make sure that the options Prevent cross-site tracking and Block all cookies are not selected

Microsoft Edge

1. Click the three dots icon in the menu bar
2. Select Settings
3. On the left-hand side, select Cookies and Site Permissions
4. Choose Manage and delete cookies and site data
5. Make sure that Block third-party cookies is turned off

Chrome

1. Select the three dots icon in the menu bar
2. Choose Settings from the drop-down menu
3. Under Privacy and Security, select Third-party cookies
4. Make sure that Block third-party cookies isn't selected

Firefox

1. Click the three dots icon in the menu bar
2. Open the Options window
3. For Windows users, click Options
4. For Mac OS users, click Preferences
5. Click the Privacy & Security panel
6. Under Enhanced Tracking Protection, select the Custom radio button
7. Check Cookies and use the drop-down menu to select the types of cookies you wish to unblock

If you run into problems or have additional questions, please do not hesitate to contact our support team.