Set up a trusted device

In this article:

Overview
Set up a trusted device
Approving a login from a new device
Manage your trusted devices
Known limitations
Frequently asked questions

Note: Trusted devices are rolling out to all clients in phases. If you don't have access yet, you'll get access soon.

Overview

A trusted device is a phone your Wealthsimple account recognizes as yours. When you enrol a device, it creates a unique proof of identity that can't be copied or moved to another device. Once you've enrolled a trusted device, we'll ask you to approve any logins to your account from a web browser we don't recognize, adding an extra layer of protection against unauthorized access.

You can enrol up to five trusted devices through your security settings in the Wealthsimple app on your phone.

Follow these steps to set up a trusted device:

Log in to the Wealthsimple app
Tap the profile icon in the top right corner
Tap the Settings (gear) icon in the top right corner
Tap Security
Tap Trusted devices
Tap Get started and follow the prompts to verify your identity with two-factor authentication

Note: You'll need to complete two-factor authentication to enrol a trusted device.

Once you've enrolled a trusted device, logging in to your Wealthsimple profile on a web browser we don't recognize will send a push notification to one of your trusted devices. You'll need to approve the login from that device before you can access your account.

Note: Right now, approval is only required for new logins from a web browser. Logging in to the Wealthsimple app will send you a notification, but doesn't require approval yet.

To approve a login:

Open the push notification on your trusted device
Review the login details
Tap Approve or Deny

Manage your trusted devices

You can view and remove your trusted devices at any time.

Follow these steps to remove a trusted device:

Log in to the Wealthsimple app
Tap the profile icon in the top right corner
Tap the Settings (gear) icon in the top right corner
Tap Security
Tap Trusted devices
Tap on the delete icon beside the device you want to remove, then tap Confirm
Confirm using two-factor authentication

Tip: If you've lost your trusted device or can no longer access it, contact our support team to regain access, then set up a new trusted device once you're back in.

Known limitations

App approval not required yet: Logging in to the Wealthsimple app sends a notification, but doesn't require approval yet.
No self-serve recovery yet: If you lose access to your trusted device, contact our support team.

Frequently asked questions

Why do I need to approve a login from a new device?

If we don't recognize the device you're logging in from, we send a request to your trusted device to approve or deny it. This helps stop someone else from accessing your account, even if they have your password.

Does having a trusted device replace my password or two-factor authentication?

No, a trusted device works alongside your existing login credentials and two-factor authentication.

Why didn't I need to approve a login on my phone?

Right now, approval is only required for new logins from a web browser. Logins from the Wealthsimple app will notify you, but don't require approval yet.

Can I remove a trusted device from my account?

Yes, you can view and remove your trusted devices at any time from your Wealthsimple app settings.

Is a trusted device the same as a trusted place?

No. A trusted place is a location, like your home, where you won't need to enter verification codes for certain actions. A trusted device is a phone that approves logins from devices we don't recognize. You can set up both for extra protection.

Set up a trusted device

Overview