If you see the following error messages when trying to submit your tax return:

Follow these steps to resolve the issue:

1. Contact the CRA's general enquiries line at 1-800-959-8281
   • Inform the agent that your NETFILE account is locked (not your CRA My Account)
   • Ask them to unlock your NETFILE account specifically
2. Provide information:
   • Tell the agent you received the message that your NETFILE account was locked
   • Mention the CRA NETFILE result code 15
   • Have your personal information ready for verification
3. After unlocking:
   • If the CRA agent successfully unlocks your account, contact Wealthsimple support
   • Provide the specific NETFILE error you encountered before your NETFILE account was locked
   • We'll help you resolve the issue before you attempt to submit again

Important notes:

• Only the CRA can unlock your NETFILE account
• Wealthsimple Tax cannot assist with unlocking your account as we don't have access to CRA systems
• This lock prevents you from using any NETFILE software until resolved
• Be patient, as CRA wait times can be long, especially during tax season

If you can't get your NETFILE account unlocked:

• Print and mail your tax return to the CRA, especially if the filing deadline is approaching
• Remember, a mailed return may take longer to process, but it ensures your return is filed on time

Remember:

• The CRA considers a paper return filed on time if it's postmarked on or before the filing deadline
• Keep a copy of your completed return and proof of mailing for your records

If you continue to experience issues after your NETFILE account is unlocked, contact Wealthsimple support for assistance with your tax return.