Unlock your CRA NETFILE account

Overview

If you see CRA NETFILE result code 15, your NETFILE account is locked and only the CRA can unlock it. You'll need to contact the CRA before you can submit your return with Wealthsimple Tax.

Your NETFILE account can become locked after 5 unsuccessful attempts to submit your tax return. This usually happens when you get a different NETFILE error and try to submit again before resolving it.

Contact the CRA

Contact the CRA and tell the agent:

• Your NETFILE account is locked
• You received CRA NETFILE result code 15
• You need your NETFILE account unlocked, not your CRA My Account

Have your personal information ready so the agent can verify your identity.

Only the CRA can unlock your NETFILE account. We can't unlock it because we don't have access to CRA systems.

If you still see result code 15 after contacting the CRA

If you've contacted the CRA but still see the account locked message, your NETFILE account either wasn't unlocked or the unlock hasn't taken effect yet.

Contact the CRA again and ask the agent to confirm that your NETFILE account, not your CRA My Account, has been unlocked. Mention CRA NETFILE result code 15 again.

If the filing deadline is close and your NETFILE account is still locked, you can mail your return instead.

Submit your return again

Before you submit again, contact our support team and tell us the NETFILE error you saw before your account was locked. We'll help you fix it so your account doesn't get locked again.

Once that error is resolved, submit your return again in Wealthsimple Tax. If you see a different NETFILE error code, contact our support team before you try again.

Frequently asked questions

Related articles

• Resolve Tax return submission errors
• Mail your tax return to the CRA