Log in with a passkey

In this article:

Overview

A passkey lets you log in to Wealthsimple with your face, fingerprint, or device PIN instead of a password and authentication code. There's nothing to remember: your device creates the passkey, stores it, and keeps it tied to Wealthsimple.

When you log in to Wealthsimple, your device asks you to confirm it's you with the same verification method (face, fingerprint, or device PIN) you already use to unlock your device.

Note: Setting up a passkey also enrols you in the Wealthsimple account guarantee. The guarantee protects your eligible accounts from unauthorized transactions, which are transactions made through your account that you didn't permit.

Using a passkey gives you:

  • Stronger security: Passkeys only work on the real Wealthsimple app and on web, so you can't use them on fake or phishing sites
  • Faster login: You don't need to type a password or wait for an authentication code
  • Convenience: You use the same face, fingerprint, or PIN you already use to unlock your device

Eligibility

  • You need a device and browser that support passkeys. Older devices and browser versions may not work.
  • Your two-factor authentication method must be text message (SMS) or an authenticator app. If you get codes by email, update your two-factor authentication method first

What you can use as a passkey

You can save your passkey in one of these places:

  • Your phone or tablet:
    • On iPhone and iPad, passkeys are saved to Apple Passwords (iCloud Keychain).
    • On Android, they're saved to Google Password Manager or another password manager you choose
  • Your computer: Use Touch ID on a Mac, or Windows Hello (face, fingerprint, or PIN) on a Windows computer
  • A password manager that supports passkeys: such as 1Password or Bitwarden
  • A physical security key: a small device, like a YubiKey, that plugs into your computer or phone, or connects wirelessly. You tap or touch it to confirm it's you. You'll only have one if you bought one and set it up yourself
Note: Authenticator apps such as Google Authenticator and Microsoft Authenticator create two-factor authentication codes, but they can't save passkeys. If one of these is the only option your phone offers when you set one up for Wealthsimple, follow the troubleshooting steps for your device.

Passkeys and Face ID or quick access

Using Face ID or your fingerprint to unlock the Wealthsimple app (quick access) is not the same as having a passkey. To check whether you have a passkey, go to Settings > Security > Passkeys in the Wealthsimple app. Any passkeys you've set up are listed there.

If you're asked to create a PIN

Some computers ask you to create a PIN when you set up a passkey. This is your device's PIN, not a Wealthsimple code. We don't send it to you by email or text. You choose it, and you'll use it to confirm it's you each time you log in on that device.

How passkeys sync between your devices

Passkeys saved to Apple Passwords sync across Apple devices signed in to the same Apple Account. Passkeys saved to Google Password Manager sync across devices signed in to the same Google account. If your computer and phone use different accounts, your passkey won't show up on both.

Account guarantee

The Wealthsimple account guarantee is our promise to reimburse you for direct monetary losses from unauthorized transactions in your eligible accounts. To be covered, you need to:

  • Set up a passkey on every device you use to access Wealthsimple
  • Use your passkey to log in
  • Meet the account guarantee terms and conditions
Note: See Understand the Wealthsimple account guarantee and read the full terms and conditions before relying on this coverage.

Set up a passkey

Set up your first passkey

Wealthsimple app Web
  1. Log in to the Wealthsimple app
  2. From the Home tab, tap the Profile icon in the top right corner
  3. Tap the Settings (gear) icon
  4. Tap Security
  5. Tap Passkeys
  6. Tap Get started
  7. Enter a name for your passkey
  8. Tap Next
  9. Complete the two-factor authentication prompt
  10. When your device asks where to save the passkey, choose your device or password manager
  11. Confirm with your face, fingerprint, or PIN to finish
  1. Log in to your Wealthsimple profile on a laptop or computer
  2. Select the Profile menu in the bottom left corner
  3. Select Settings
  4. Select Security
  5. Under Passkeys, click Add a passkey
  6. Select Get started
  7. Enter a name for your passkey
  8. Select Next
  9. Complete the two-factor authentication prompt
  10. When your browser asks where to save the passkey, choose your computer, password manager, phone, or security key
  11. Confirm with your face, fingerprint, or PIN to finish. If you're using a security key, insert or tap it, enter its PIN if asked, then touch it to confirm
Tip: Give each passkey a name that matches its device, like "Work laptop," so it's easy to find later.

Set up additional passkeys

You can set up to five passkeys. To stay covered by the account guarantee, add one for each device you use to access Wealthsimple.

Wealthsimple app Web
  1. Log in to the Wealthsimple app
  2. From the Home tab, tap the Profile icon in the top right corner
  3. Tap the Settings (gear) icon
  4. Tap Security
  5. Tap Passkeys
  6. Tap the + (plus) icon
  7. Enter a name for your passkey
  8. Tap Next
  9. Complete the two-factor authentication prompt
  10. Follow your device's prompts to finish
  1. Log in to your Wealthsimple profile on a laptop or computer
  2. Select the Profile menu in the bottom left corner
  3. Select Settings
  4. Select Security
  5. Under Passkeys, click Add a passkey
  6. Enter a name for your passkey
  7. Select Next
  8. Complete the two-factor authentication prompt
  9. Follow your browser's prompts to finish

Log in with a passkey

Follow these steps to log in with a passkey:

Wealthsimple app Web
  1. Open the Wealthsimple app
  2. Tap Log in with a passkey
  3. Confirm with your face, fingerprint, or PIN
  1. Go to my.wealthsimple.com
  2. Select Log in with a passkey
  3. Confirm with your face, fingerprint, or PIN

Log in on a new computer or browser

If your passkey is saved on your phone and the computer or browser you're using doesn't have it, your browser may show a QR code. Not everyone sees this; it depends on your device and password manager.

  1. Scan the QR code with the phone that has your passkey
  2. Confirm with your face, fingerprint, or PIN on your phone
  3. Once you're logged in, set up a passkey for this computer in Settings > Security > Passkeys

If you don't see a QR code or can't scan it, follow the steps in If you can't use your passkey.

Note: The browser may also offer to Use a security key. Only choose this if you've set up a physical security key.

Rename a passkey

Follow these steps to rename a passkey:

Wealthsimple app Web
  1. Log in to the Wealthsimple app
  2. From the Home tab, tap the Profile icon in the top right corner
  3. Tap the Settings (gear) icon
  4. Tap Security
  5. Tap Passkeys
  6. Tap the passkey you want to rename and select Rename my passkey, or swipe left on it and tap the edit icon
  7. Enter a new name
  8. Tap Next
  9. Tap Done
  1. Log in to your Wealthsimple profile
  2. Select the Profile menu in the bottom left corner
  3. Select Settings
  4. Select Security
  5. Under Passkeys, click the edit icon next to the passkey you want to rename
  6. Enter a new name
  7. Click Next
  8. Click Done

Remove a passkey

If you lose a device, remove its passkey as soon as possible to keep your account secure.

Removing a passkey from Wealthsimple doesn't delete it from your device or password manager. To stop your device from offering it, also delete the Wealthsimple passkey from Apple Passwords, Google Password Manager, or whichever password manager you use.

Note: If you remove all your passkeys, you'll no longer be covered by the account guarantee. Keep at least one active passkey to stay protected.
Wealthsimple app Web
  1. Log in to the Wealthsimple app
  2. From the Home tab, tap the Profile icon in the top right corner
  3. Tap the Settings (gear) icon
  4. Tap Security
  5. Tap Passkeys
  6. Tap the passkey and select Remove this passkey, or swipe left on it and tap the delete icon
  7. Tap Confirm
  8. Complete the two-factor authentication prompt
  1. Log in to your Wealthsimple profile
  2. Select the Profile menu in the bottom left corner
  3. Select Settings
  4. Select Security
  5. Under Passkeys, click the delete icon next to the passkey you want to remove
  6. Click Confirm
  7. Complete the two-factor authentication prompt

Troubleshooting

You can't set up a passkey

Try these steps in order:

  1. Update your device's operating system, your browser, and the Wealthsimple app to the latest versions
  2. Make sure your device has a screen lock (face, fingerprint, or PIN) turned on
  3. Check that your two-factor authentication method is text message or an authenticator app, not email
  4. Fully close and reopen the Wealthsimple app or your browser, then try again
  5. Check your device's password manager settings using the steps below

Your phone doesn't ask for your face or fingerprint

Your phone's password manager settings may need a reset.

iPhone Android
  1. Open the Settings app
  2. Tap General, then AutoFill & Passwords. On iOS 17 or earlier, tap Passwords, then Password Options
  3. Turn off AutoFill Passwords and Passkeys, then turn it back on
  4. Under AutoFill From, make sure Passwords or your password manager is selected
  5. Fully close and reopen the Wealthsimple app and try again

If you only see authenticator apps in this list, turn on Passwords (Apple's built-in app) or another password manager that supports passkeys.

  1. Open the Settings app
  2. Search for Passwords, passkeys & accounts and tap it
  3. Under Preferred service, tap the pencil icon
  4. Set it to None, then set it back to your password manager (such as Google or 1Password)
  5. Fully close and reopen the Wealthsimple app and try again

Setup keeps loading after you tap Done

Fully close and reopen the Wealthsimple app, then go to Settings > Security > Passkeys. If your passkey is listed, it was set up. If it isn't, try setting it up again.

Your passkey doesn't show up on another device

Make sure both devices are signed in to the same Apple Account, Google account, or password manager. Passkeys only sync between devices that share that account.

Your device still offers a passkey you removed

Delete the Wealthsimple passkey from your device's password manager as well. Removing it from Wealthsimple alone doesn't delete it from your device.

If you can't use your passkey

If you've lost your device, got a new one, or your passkey isn't working, you can still log in:

  1. Start logging in as usual
  2. When you're asked for your passkey, select Try another way
  3. Follow the prompts. Depending on your account, you'll either enter a code from your text message (SMS) or authenticator app, or verify your identity with a photo ID and a selfie through our verification partner, Persona. If you're asked to verify your identity, a code option won't be available
  4. Once you're logged in, remove the passkey for your old device and set up a new one
Note: If you're verifying your identity, finish the whole process in one go on one device. Don't start recovery on two devices at the same time, and don't switch between the app and a browser partway through. Doing either can send you back to the login screen.

If you don't have access to your passkey, these options are the only way to get back into your account. If you still can't log in, contact our support team.

Frequently asked questions

Is a passkey the same as Face ID or my fingerprint?

Not quite. Your face, fingerprint, or PIN is how you confirm it's you. The passkey is the secure key your device saves for Wealthsimple. Using Face ID to unlock the app (quick access) doesn't mean you have a passkey. Check Settings > Security > Passkeys to see yours.

Do I need to remember my passkey?

No. There's no code or password to remember. Your device stores the passkey, and you confirm it's you with your face, fingerprint, or device PIN.

I created a PIN during setup. Where do I find it?

That PIN belongs to your device, not Wealthsimple. You chose it during setup, and we don't send it by email or text. If you've forgotten it, reset it in your device settings.

Will I be notified if a passkey is added or removed?

Yes. You'll get an email and a message whenever a passkey is added to or removed from your account.

I was told a passkey was added, but I didn't add one. What should I do?

Contact our support team right away. Don't share your password or authentication codes with anyone.

Why am I asked for a passkey after I enter my email and password?

Once you set up a passkey, it becomes your two-factor authentication method. If you log in with your email and password, you'll be asked for your passkey instead of a text message or authenticator app code. If you can't use your passkey, select Try another way.

What is a security key, and do I have one?

A security key is a physical device, like a YubiKey, that can store a passkey. Wealthsimple supports security keys. You'll only have one if you bought one and set it up. If your browser asks you to use a security key and you don't have one, scan the QR code with your phone or select Try another way.

Do I still need two-factor authentication if I log in with a passkey?

No. Your passkey meets the two-factor authentication requirement on its own, because it confirms both your device and your identity. We keep your backup phone number or authenticator app for account recovery.

Can I add two-factor authentication on top of my passkey?

Not at this time. A passkey on its own is more secure than a password combined with an authentication code.

What happens if I lose my device?

If you have a passkey on another device, use it to log in and remove the passkey from the lost device. If you don't, follow the steps in If you can't use your passkey.

Why am I asked to use a phone or tablet when setting up a passkey on the web?

Your computer or browser may not fully support passkeys, so your browser offers to save the passkey on your phone with a QR code. You can scan it, or update your browser and operating system, restart your browser, and try again.

How many passkeys can I set up?

Up to five. To add a new one after reaching the limit, remove an existing passkey first.

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