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  1. Help Centre
  2. File Taxes
  3. Settings & troubleshooting
  4. Troubleshoot your return

Troubleshoot your return

  • Why can’t I submit my return?
  • Why isn’t my foreign tax credit being calculated?
  • Why don’t my ____ credit(s) appear on my return?
  • Troubleshoot importing your cryptocurrency transactions to Wealthsimple Tax
  • What does the yellow warning in the T4A section mean?
  • Why can’t I enter an amount in box 40 of my T4?
  • Why doesn’t my partner’s disability amount appear on my Schedule 2?
  • Why doesn’t the spousal amount appear on my return?
  • Why is my refund different from last year’s refund?
  • Why aren’t my parental or maternity benefits “earned income”?
  • I don’t have a first name, how do I finish my return?
  • Why isn’t my low-income tax reduction appearing?
  • Why isn’t my CPP overpayment on line 44800?
  • The amount on line 43700 seems to be incorrect. Why is this?
  • Where does the amount on line 13000 come from?
  • How do I change the optimization results?
  • What does “Missing box 20” mean?
  • Why does my return have an AMENDED watermark on it?
  • There is a box on my slip that I can’t find in Wealthsimple Tax. How do I add it?
  • The CPP contributions on line 30800 aren’t what I was expecting. Why?
  • The EI contributions on line 31200/31217 aren’t what I was expecting. Why?

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