Overview
DragonPass is a premium airport service provider where members gain access to airport lounges. You can gain access to DragonPass if you reach a milestone that grants you the option to pick a reward
To learn more about DragonPass, check out their Frequently Asked Questions.
What you get with Wealthsimple
When you gain access to DragonPass with milestone rewards, you'll receive 4 free passes per year that you can use on yourself or for anyone travelling with you.
You can use these passes for airport lounges offered by DragonPass. Your free passes will renew yearly on the date you signed up for DragonPass.
Activate your DragonPass membership
Once you’ve claimed DragonPass as your milestone reward, follow the steps below to activate your DragonPass membership. Make sure that you do not create an account before using this code.
Step 1: Locate your code
- Claim DragonPass as your milestone reward
- Copy your activate code
Step 2: Set up your DragonPass account
- Download the DragonPass mobile app
- Open the DragonPass app and tap Activate membership
- Choose Activate Account Benefit
- Enter your 16-digit membership number, along with the activation code
- Enter your email address and other personal information
- Verify your email
- Choose a password and confirm it
- Your membership should now be activated
Step 3: Log in to your DragonPass account
Follow these steps to log into your DragonPass account:
- Open the DragonPass mobile app
- Tap Log in on the Welcome to DragonPass screen
- Enter your 16-digit member number and your password
Frequently asked questions
Do my passes expire?
Yes, you have one year from the activation date to use all of your passes, after that they expire and won't carry over. For example, if you activate your membership on June 1, 2023, you will have until May 31, 2024, to use your passes.
Can I buy additional passes beyond the amount I get with Wealthsimple?
Yes, you can purchase additional passes through the DragonPass app for $32 USD per pass.
Can I pre-book access to the lounge?
Access to the lounge is subject to availability on the day and you cannot pre-book a specific time or date.
What happens if the airport lounge doesn’t accept my DragonPass?
This is at the lounge’s discretion. Some lounges do not accept partner passes when they get full.
Are children charged the same price?
Children under the age of 2 years are admitted free of charge into the lounge. However, anyone aged 2 years and over will be charged a visit unless stated on the lounge page in the app.
How do I add an additional visit to my membership?
You can add visits through the DragonPass app by following the steps below:
- Open your DragonPass app
- Click on the Profile (at the bottom right of the home page)
- Then click on Memberships (the card image on the left in the center of the Profile page)
- Then click on +Add Visit(s) (at the bottom left)
- Follow the instructions to complete the purchase of your visit
Once you have successfully topped up the visit(s) the number of available visits will show in their membership card image.
What happens when my membership expires, will my lounge visits expire?
Rewards reset after one year. If you want to continue using DragonPass after your membership expires, you must claim it again and enter a new activation code to get your 4 complimentary passes.
Can my DragonPass be extended?
DragonPass memberships automatically renew on the expiry date for 12 months.
Should I reach out to Wealthsimple or DragonPass for assistance?
Depending on your issue, you may need to contact Wealthsimple support or DragonPass support for assistance. At Wealthsimple, we can help you out with general information about what DragonPass offers and how to use it. For more complex concerns, we may need to direct you to contact DragonPass directly instead.
Please note that DragonPass may take up to 5 business days to get back to you.
I already have a DragonPass account. How do I claim my DragonPass milestone reward?
You can add the unique membership number and activation code provided for your milestone reward to your existing DragonPass account. You can find these credentials in the Wealthsimple mobile app on your Profile page when you tap your DragonPass reward.
Follow these steps to claim your DragonPass milestone reward:
- Log in to DragonPass mobile app with your existing DragonPass account
- Go to the Membership tab
- Tap Add membership at the top
- Tap Activate membership
- Enter your new membership number and activation code and follow the rest of the instructions
- You’ll now have a second membership added. You can access it by tapping Switch Membership at the top of the Membership tab.
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