Need help? We’re here for you. Our Client Success team and advisors are here to answer all your questions - from transferring an account to making a financial plan.

Priority support

Premium and Generation clients can visit the Wealthsimple app for priority support. If you don’t have our mobile app downloaded, you can scan our QR code to download it.

Tax support

For Wealthsimple Tax inquiries, please email us at tax@wealthsimple.com or chat with our virtual assistant anytime - phone support is not available.

For one-on-one expert advice, check out the Wealthsimple Tax Pro Plan.

Reach us by email

Fill out our email form anytime to reach us by email.

Chat with us

We’re here for you in real-time. Get answers fast from our Virtual Assistant 24/7, or connect with our team during business hours*. Open the chat widget in the bottom right corner to get started.

• Monday: 9 am - 6pm (ET)
• Tuesday: 9 am - 6pm (ET)
• Wednesday: 9 am - 6pm (ET)
• Thursday: 9 am - 6pm (ET)
• Friday: 9 am - 6pm (ET)
• Saturday & Sunday: Closed

*Business hours may be subject to change on holidays.

Reach us by phone

You can reach our Client Success team by phone at 1-855-255-9038.

• Monday: 9 am - 6pm (ET)
• Tuesday: 9 am - 6pm (ET)
• Wednesday: 9 am - 6pm (ET)
• Thursday: 9 am - 6pm (ET)
• Friday: 9 am - 6pm (ET)
• Saturday & Sunday: Closed

*Business hours may be subject to change on holidays.

File a complaint

We’re here for you. If you’re unsatisfied with your experience, learn more about ways to file a complaint.

Resolving an outstanding balance

Our Resolutions team is available to support with negative account balances. Reach us by phone at 1-888-890-3410 on weekdays between 9am - 6pm (ET), or by email at resolutions@wealthsimple.com.