Your social insurance number (SIN) is an important part of opening and using a registered account. Here are the most common reasons for SIN errors and how to resolve them:

• I was prompted to log back into an old profile during sign-up
• I'm trying to log in to my existing account, and I get a SIN error
• I deleted my account, but I get a SIN error when I try to sign up again
• I used the wrong SIN, or my SIN changed, and I can't update it

I was prompted to log back into an old profile during sign-up

We'll prompt you to log back into your old profile if we detect another profile with the same SIN. This prevents you from creating two profiles.

If you don't remember creating a profile, select Continue with new account setup. We'll review your account and may contact you to merge your new profile with your old profile if necessary.

I'm trying to log in to my existing account, and I get a SIN error

It's usually the case that you're trying to log in with a different email than what you originally signed up with. To solve this error:

1. If you have more than one email address, try logging in with a different one. You may have previously created an account that you forgot about.
2. Sometimes, this can be due to a typo when you first entered your email to sign up. In this case, you can check to see if you received a “Confirm your email address” email from Wealthsimple. If you didn’t, you will need to contact our support team to have this corrected for you.
3. If you're still experiencing this error after trying the above, please contact our support team.

I deleted my account, but I get a SIN error when I try to sign up again

Wealthsimple is required to keep records of your personal information for 7 years once you fund your account. This is a requirement from the Government of Canada and complies with the Income Tax Act. To solve this error:

1. If you previously had an account with Wealthsimple and funded it, and then deleted your profile, contact our support team, and we can help you reactivate your deleted profile.
2. If you had an account but didn't fund it, you should be able to create a new profile on your own. Consider double-checking that your previous profile has been properly deleted.
3. If you're still experiencing this error after trying the above, please contact our support team.

I used the wrong SIN, or my SIN changed, and I can't update it

Since a SIN is unique to every individual and is an important part of your tax reporting, we'll ask you to provide supporting documentation if your SIN changes.

Depending on what type of account you have open under your Wealthsimple profile, you may need to contact our support team to update your SIN:

• If you have at least one Self-directed investing account open, you can update your personal identifying information through the Wealthsimple app. You must use the most recent version of the app. Follow these steps to update your personal identifying information.
• If you only have a managed investing account open, you must contact our support team to update your personal identifying information.