Your social insurance number is an important part of opening and using a registered account. Below, you can find the most common reasons for SIN errors and the ways to resolve them:

• I’m trying to sign up for Wealthsimple but I’m getting an error that there is a problem with my SIN

• I'm trying to login to my existing account and I get an error that there is a problem with my SIN

• I previously deleted my account but when I go to sign up, it tells me that there is a problem with my SIN

• I accidentally used the wrong SIN or my SIN has changed but I am unable to update it on my profile

I’m trying to sign up for Wealthsimple but I’m getting an error that there is a problem with my SIN

While Wealthsimple offers multiple products – like Trade, Invest, and Cash – we only keep one profile on record for each Wealthsimple customer. Your profile includes your SIN number, and it is also tied to one email address.

You may get an invalid SIN error if you already have an existing profile and are trying to create a new one. To resolve this issue —

• Try logging in with your existing credentials if you have an existing Wealthsimple account.
• If you have more than one email address and forget what email you used to sign up for Wealthsimple, try logging in using a different one. You may have created your account under a different email address than the one you intended to.
• If you are still experiencing this error after trying the above, please contact our support team.

I'm trying to login to my existing account and I get an error that there is a problem with my SIN

It’s usually the case here that you are trying to log in with a different email than what you originally signed up with. To solve this error —

• If you have more than one email address, try logging in with a different one. You may have created an account previously that you forgot about.
• Sometimes, this can be due to a typo when you first entered your email to sign up. In this case, you can check to see if you received a “Confirm your email address” email from Wealthsimple. If you didn’t, you will need to contact our support team to have this corrected for you.
• If you are still experiencing this error after trying the above, please contact our support team.

I previously deleted my account but when I go to sign up, it tells me that there is a problem with my SIN

Wealthsimple is required to keep records of your personal information for 7 years once your account has been funded. This is a requirement from the Government of Canada and is in compliance with the Income Tax Act. To solve this error —

• If you previously had an account with Wealthsimple and added money to it, and then deleted your profile, contact our support team and we can help you reactivate your deleted profile.
• If you had an account but didn't add any money to it, you should be able to create a new profile on your own. Consider double-checking that your previous profile has been properly deleted.
• If you are still experiencing this error after trying the above, please contact our support team.

I accidentally used the wrong SIN or my SIN has changed but I am unable to update it on my profile

Since a SIN is unique to every individual and is an important part of your tax reporting, we'll ask you to provide supporting documentation in the event that your SIN changes. To solve this error —

• If you haven't added funds into your account yet, consider deleting your profile and starting again with the correct SIN.
• If you have already added funds to your account, contact our support team to get this updated for you.