To make a deposit, you need to link a bank account to your Wealthsimple profile. If your deposit is pending for more than five business days, there may be an issue linking your bank account.

Below are the most common reasons why we may be unable to link your bank account — 

The name on your bank account does not match the name on your Wealthsimple profile

When linking a bank account to your Wealthsimple profile, the name on the bank account must match the name on your Wealthsimple profile. For this reason, you won't be able to link someone else's bank account to your profile.

Next steps

• If you made an error with your legal name when signing up, or if you have recently changed your legal name, please contact support and we can get this updated for you.
• If the bank account does not belong to you, you will need to remove it and add a new account in your name.
• If you have any pending deposits from a bank account in someone else’s name, please contact support so that we can cancel the deposit and remove the bank account.

You're not linking a chequing or savings account

Wealthsimple is only able to support linking chequing and savings accounts. We are not able to link the following accounts:

• US-dollar accounts
• Corporate or business accounts (unless you’ve set up a corporate account on Wealthsimple Managed Investment & Save)
• Investment Accounts (e.g. TFSAs, RRSPs)
• Line of Credit or Credit Card accounts
• External crypto wallets

Next steps

• If you have linked an unsupported account, you will need to remove the account and link a new chequing or savings account.
• If you have any pending deposits from an unsupported account, please contact support so that we can cancel the deposits and remove the bank account.