Overview

A negative cash balance can happen when a banking institution rejects a deposit and pulls back the funds.

It can sometimes take up to seven business days for a bank to notify Wealthsimple about a rejected deposit. In the meantime, you may have spent or sent funds in your account before the full settlement period concluded.

You have 5 business days to resolve the negative cash balance. If you don't cover your negative balance within 5 business days, your account will be suspended, and we'll follow up with further steps.

Resolve a negative cash balance

You have a few options to resolve a negative balance in a chequing account:

1. Resolve the issue with your bank and resubmit the deposit.
2. Submit a new deposit from the same or a different bank account.
3. Transfer funds from a different Wealthsimple account.

Troubleshoot a rejected deposit

To understand why your deposit was rejected, check out the troubleshoot a rejected deposit article.

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