Troubleshoot linking your bank account

Overview

There may be a problem linking your bank account to Wealthsimple if you linked an account, initiated a deposit, and the deposit hasn't shown up in your account within 5 business days.

Please check the email linked to your Wealthsimple account for instructions from us. We may need you to upload specific documents to verify your bank account before you can initiate a deposit.

Common bank linking issues

Review the common issues below and how to resolve them:

• Your name doesn't match both accounts
• You linked the wrong account type
• We don't support your bank yet
• You need to sync your linked account

1. Your name doesn't match both accounts

The name on the bank account must match the name on your Wealthsimple profile. To fix this:

• If you made an error with your legal name or if you recently changed your legal name, please contact our support team.
• If the account isn't yours, remove it and add an account in your name.

2. You linked the wrong account type

We only support linking chequing and savings accounts. To fix this:

• Remove the unsupported account and link a chequing or savings account.

We don't support these types of bank accounts:

• Corporate or business accounts*
• Investment accounts (like Tax Free Savings Accounts)
• Line of credit or credit card accounts
• External crypto wallets

*You can only link a corporate bank if you have a Wealthsimple Corporate account.

3. We don't support your bank yet

To link your bank account, tap + Link an account and search for your bank, then select it from the list. Learn more about linking your bank account.

If we don't support your bank, please check out different ways you can fund your Wealthsimple account.

4. You need to sync your linked account

Your linked account is out of sync. Try syncing your external account again to resolve the issue:

1. Log in to the Wealthsimple app
2. Tap the Move (two arrows icon) tab
3. Scroll down and tap Transfer an account to Wealthsimple
4. Tap the Settings (gear) icon in the top right corner
5. Tap the sync (two arrows) button
6. Follow the prompts to sign in and sync your external account
7. Try initiating a deposit after syncing

5. Your statement is a scan or photo, not a downloaded PDF

We can't accept scanned copies or photos of your bank document. Please upload a high-quality PDF document that you download directly from your bank's website or app.

Frequently asked questions